Job Title: Medical Receptionist & Administrative Coordinator
Location: [Insert Clinic Name] Employment Type: Full-Time (37.5 hours per week) Roster: Rotating shifts between 8:00 AM – 6:00 PM
About the Role
We are a premier, high-volume medical and specialist centre looking for a "master of multitasking" to join our frontline team. This isn't your average desk job—it is a fast-paced, high-energy role where you are the central hub for our patients, doctors, and specialists.
The ideal candidate remains calm when the phones are ringing, the waiting room is full, and a doctor needs immediate assistance. If you pride yourself on your ability to stay composed under pressure and deliver exceptional service with a smile, we want to meet you.
Key Responsibilities
* Patient Concierge: Efficiently check patients in and out, manage billing (Medicare/Private Health), and provide a warm, professional first impression.
* Doctor Support: Assist our specialists with schedule management and administrative requests to ensure the clinic runs like clockwork.
* Switchboard Management: Handle a high volume of incoming calls, triaging inquiries, and booking complex appointments with accuracy.
* Administrative Excellence: Manage referrals, scan medical records, and maintain a tidy, organized clinical environment.
* Team Collaboration: Work seamlessly with a diverse team of healthcare professionals to provide the best possible patient outcomes.
What You Bring to the Team
* Resilience: You have a proven track record of handling high-stress environments with grace and a "can-do" attitude.
* Multitasking Prowess: You can pivot between tasks instantly without losing focus or accuracy.
* Communication: Excellent verbal and written skills; you can communicate clearly with everyone from elderly patients to busy surgeons.
* Reliability: You are punctual and flexible to work within our 8:00 AM to 6:00 PM window.
* Technical Savvy: Experience with computers is a major plus, but a quick learning curve is essential.
Why Join Us?
* A supportive, fast-moving team environment where no two days are the same.
* The opportunity to work in a leading specialist facility.
* Consistent full-time hours with a stable rotating roster.