1 week ago Be among the first 25 applicantsThe Chargeback & Dispute Management (Fraud / Non Fraud) Manager is responsible for managing all issuing fraud disputes to meet performance standards and ensure compliance with credit and debit card guidelines. Additionally, it includes overseeing the non-fraud dispute unit and serving as a backup for the Section Head when needed. This role reports to the Section Head, Chargeback & Dispute Management.Key Responsibilities and Accountabilities:Functional (job responsibilities)Verify that all chargeback documents provided to the acquirer are complete and sufficient to support the chargeback.Oversee and review decisions made on exception reports related to late settlements, insufficient funds, or blocked accounts, taking necessary action on those transactions.Review and confirm the accuracy of chronological event records for financial dispute cases (Pre-Arbitration, Arbitration, Pre-Compliance, and Compliance) prepared by staff.Check the accuracy of daily or monthly General Ledger account reconciliations (e.g., Balance Sheet Review, BNM reporting) before submitting them for approval.Prepare OFS documentation for new fraud disputes and conduct desk investigations for any further inquiries from the Financial Markets Ombudsman Service (FMOS).Analyze, process, and investigate transaction disputes, ensuring that all stages (1st Chargeback, Representment, Pre-Arbitration, Arbitration, Pre-Compliance, and Compliance) are completed within Visa and MasterCard's stipulated timelines to minimize financial losses.Jobholder RequirementsEducation/QualificationBusiness and Banking or any related discipline. (Degree, SPM, diploma etc - need to state)Experience/RequirementsWorking proficiency in Microsoft Word and Excel.1 year and above working experience in handling customer interactions / transaction processing skills.Working proficiency in credit card systems, including Ascend and Dispute Manager System (DMS), with expertise in Visa and Mastercard dispute resolution.What’s next?Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOther, Administrative, and Business DevelopmentIndustriesFinancial Services, Banking, and Consumer ServicesReferrals increase your chances of interviewing at Hong Leong Bank Berhad by 2xSign in to set job alerts for “Fraud Analyst” roles.Return & Refund Fraud - Operations, MY MarketplaceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoTaman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoFraud Review Executive - Operations, MY MarketplaceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 22 hours agoKL Eco City, Federal Territory of Kuala Lumpur, Malaysia 3 days agoFraud Risk Operation Specialist (1 year contract)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days agoAML Investigation & Operation Specialist (1 year Contract)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoWP. 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