Job Description:
* Provide expert guidance and briefings to clients selecting, operating, and maintaining high-quality electric mountain bikes.
* Perform routine maintenance, safety checks, and repairs on E-bikes to ensure each rider enjoys a seamless and memorable journey.
* Deliver outstanding service by providing exceptional customer experience and ensuring all bikes are safe, well maintained, and perfectly suited to each customer's needs.
Required Skills and Qualifications:
* Minimum 12 months' experience in a bike workshop with E-bike-specific training (can be provided) and prior exposure advantageous.
* Passionate and knowledgeable about mountain biking with at least three years of riding experience.
* Open/unrestricted driver's license and eligibility to obtain QLD Restricted Driver Authority desirable.
* Sales experience or strong product knowledge relevant to the role desirable.
* Experience in the tourism industry desirable.
Benefits:
* Subsidized furnished staff accommodation
* Staff perks - discounts on restaurants and activities
* Fantastic work culture and supportive community
* Walk to work - forget city traffic
* Enjoy living and working on the doorstep of the Great Barrier Reef
Others:
* Conduct inductions, E-bike rental bookings, customer reservations, and briefings on equipment usage and bike usage area.
* Facilitate off-road recovery of guests and equipment from trails.
* Educate customers on bike operation, safety protocols, and recommended routes.