Emergency Department, Rockhampton has an exciting new temporary backfill opportunity, coming up for an Administration Officer.
Be at the hospital's epicentre ensuring everyone gets the right care, right on time. You will support our medical teams with cream of the crop administration skills, keep information tight and handle patient flow like a seasoned pro. Bring your confidence and professionalism to the role, even if it's only for a little while (and there may even be the possibility of extension!).
If you are a quick thinker, team player and have on the spot problem solving skills – we want to hear from you!
About us:
The Emergency Department is a dynamic workplace which treats both Adult and Paediatric populations. It is made up of 25 acute patient treatment areas, 3 resuscitation bays, triage, and Queensland Ambulance Service (QAS) assessment areas, and a Fast-Track area which treats less acute presentations. The department sees on average 140 patients per 24-hour period, managing a vast range of clinical presentations, and works with patients from culturally diverse backgrounds.
About the role:
The Emergency Department Administration Officer contributes to patient safety and patient flow by performing a skilled reception and customer service role to patients and visitors attending the Emergency Department.
* Attend to presenting patients, family members, general public, police and ambulance by undertaking standard Emergency Department Administration duties, and/or directing to appropriate treatment or assistance where required.
* Respond to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate and timely transfer of messages and information to support patients and staff.
* Perform an administrative support role to medical and nursing staff within the department by assisting with the preparation and completion of a range of administrative duties.
* Consult with patients, carers and clinical staff to obtain correct details for completion of admissions and record information accurately and efficiently into the hospital information systems.
About you:
* Exercise judgement and initiative to resolve immediate problems in situations where precedents have not been established and procedures have not been defined, ensuring a satisfactory outcome is achieved.
* Proven ability to act as an effective member of a multi-disciplinary team in a highly dynamic environment to deliver high quality services to clients.
* Demonstrated understanding of privacy and confidentiality principles and how these apply to the role of the Emergency Department administration Officer role.
* Well-developed communication skills with the ability to interact professionally and sensitively with all levels of staff, patients and the general public.
* Ability to respond effectively and immediately in emergency situations by following internal procedures and protocols.
What we offer:
Total monthly remuneration value of up to $8,382 p.m. is comprised of:
* An hourly rate between $39.98 - $44.46 p.h.
* 12.75% employer superannuation contribution
* 17.5% leave loading
Additional Benefits
* Ongoing Professional Development and Education Opportunities
* Flexible Work-Life Balance and Variety
* Generous Salary Sacrificing Options
* Paid Parental Leave
* Employee Assistance Program (EAP)
* Discounted Private Health Insurance
* Fitness Passport
Vaccine Preventable Diseases (VPD) requirements:
It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.
How to apply:
To apply, please submit the following:
* Your current CV or resume, including referees.
* A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
* Any additional forms / evidence as attached or listed on the Role Description.
For assistance:
* Contact ***************@health.qld.gov.au
* Quote the Job Ad Reference (JAR) RK6C677757.
Applications close: Sunday, 22 March 2026
#Rockhampton