About the Role Business Analyst - System and Software Development (12-Month FTC/Permanent) Location: Brisbane (Hybrid, 2-3 Days in Office) Term: 12-Month Fixed-Term Contract with Potential for Extension/Permanent About the Role: Our client, a market leader & pioneer of their industry, is seeking a quality, highly technical system and software development Business Analyst to join a dynamic team focused on delivering impactful IT projects. This is a fantastic opportunity to play a key role in the development of a Quoting Management System and the future replacement of a Job Management System. This will have a huge impact on hundreds of people in the operations and customer delivery teams of their business. As a Business Analyst, you will collaborate with senior Australian-based developers, offshore development teams, internal business stakeholders, change managers, and external consultants/third-party vendors to ensure that software solutions meet business needs and deliver significant value. Key Responsibilities: Documentation & Agile Delivery: Create actionable, real-world documentation for developers and testers. Formulate and document business user stories, user requirements, functional specifications, technical specifications, test cases, procedures, and user documentation. Develop Agile documentation (2-4 pages at a time) to support iterative software development. Translate business requirements into functional and technical specifications. Utilise data and process modelling techniques to create clear system specifications. System Implementation & Business Analysis: Support the transition to a new time and attendance system for skilled offshore workers. Work closely with the Applications Manager and ICT Team through analysis, design, and development. Assist stakeholders with User Acceptance Testing (UAT). Collaborate with Subject Matter Experts to capture accurate data requirements and processes. Conduct impact analysis to identify risks and gaps in existing models and proposed process changes. Project & Stakeholder Management: Partner with business leaders, developers, and SMEs to ensure project success. Engage with vendors, offshore teams, and internal stakeholders to drive outcomes. Support IT project initiatives including transformation and system integrations. What We're Looking For: Proven experience as a Business Analyst, with expertise in documentation, system and software development. Strong communication skills, with the ability to translate business needs into actionable insights. Commercially astute, able to balance business objectives with technical feasibility. A proactive, can-do attitude with a strong sense of ownership. Strong technical and business acumen, including experience with IT projects, vendor management, and Agile methodologies. Preferred Experience: Open to both mid-level and senior candidates. Background in IT projects, business transformation, or system implementations. Experience with Quoting/Job Management Systems, NetSuite, Core Suite, or similar tools is a plus. Why apply? Opportunity to contribute to software development that delivers real business results. Supportive leadership and a collaborative team environment. Hybrid working model (2-3 days in the office). 12-month FTC with the potential for extension or permanent role. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.