The Role
We're seeking an organised and proactive Service Coordinator to join our team in Penrith. In this role, you'll be responsible for coordinating planned and reactive service works, managing customer requests, scheduling technicians, and ensuring service activities are delivered in line with contractual obligations. You'll act as a key link between clients, technicians, subcontractors, and internal stakeholders to ensure jobs are processed, scheduled, and completed efficiently. This is a fast‐paced position that requires strong organisational skills, attention to detail, and the ability to multitask while maintaining a high standard of customer service.
Job Description
Service Coordinator
Location: Penrith, New South Wales
Company: Power Protect
Employment Type: Full‐Time, Permanent
Why You'll Love Working With BGIS
* Competitive salary with yearly increases
* Career growth – structured development pathways
* Supportive and collaborative team environment
* Recognition & rewards – spot recognition vouchers and $2,000 referral bonus
* Discounts on a wide range of products & services
* Fitness Passport – discounted access to gyms and aquatic centres nationwide
* Paid parental leave & volunteer leave
* Safe systems and supportive leadership
What You'll Be Doing
* Receive and process customer service and maintenance requests (phone & email)
* Raise and manage service work orders and job cards
* Schedule planned and reactive maintenance works
* Coordinate technicians and subcontractors to meet service timeframes
* Generate and issue purchase orders and invoices
* Monitor service jobs through to completion
* Maintain accurate client and equipment records in workflow systems
* Ensure programmed and reactive works are attended within contractual timeframes
* Escalate service issues and assist in resolving customer concerns
* Report on service activities and compliance with contractual obligations
Your Education, Experience & Skills
* Previous experience in a service coordination or service administration role
* Experience working within a service‐based environment
* Experience using Simpro or similar workflow/CMMS systems
* Strong literacy and numeracy skills (minimum Year 12 education)
* Excellent communication and customer service skills
* Strong organisational skills and attention to detail
* Ability to multitask and work under pressure
* Proficiency in Microsoft Office (Word, Excel, Outlook)
* Australian working rights (essential)
About Power Protect
Power Protect is part of BGIS Technical Services — a leading provider of critical power and energy infrastructure services across Australia. We specialise in the maintenance, installation and upgrade of uninterruptible power supplies (UPS), DC systems, generators and related critical power equipment. Backed by BGIS's global network of 12,000 people, Power Protect combines deep technical expertise with a strong commitment to safety, reliability and client satisfaction. We support essential infrastructure across government, healthcare, defence, commercial and critical environments where uninterrupted power is vital.
We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals and people from culturally diverse backgrounds.
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