About the Role
We are seeking a Banking Consultant to join our team in Westfields Kotara. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our customers.
As a Banking Consultant, your primary responsibility will be to meet each customer's end-to-end financial needs across transaction activities, needs-based conversations, and educating them on digital solutions. You will also contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
Key Responsibilities:
* Provide seamless branch experiences for customers by meeting their financial needs.
* Act as a role model and peer coach to deliver excellent customer service.
* Contribute to customer engagement and advocacy initiatives.
* Support bank programs and initiatives.
* Take responsibility for 'knowing your customer' from a risk perspective.
Required Skills and Qualifications:
* Exceptional customer focus and retail experience.
* Experience in using different digital channels.
* Ability to multitask and adapt to change.
* Collaborative team player with excellent communication skills.
* Solid understanding of compliance.
Benefits:
We offer a range of benefits that support your career growth and well-being. Our flexible working arrangements allow you to 'make work, work for you.' We also provide access to health and wellbeing services and discounts on selected products and services.
Join our dynamic team and take the next step in your career. Apply now to become a part of our community-driven organization!