Claims Officer - Inclusive Employment Australia
Campbell Page is thrilled to be one of the successful providers for
Inclusive Employment Australia (IEA)
*. We are committed to delivering exceptional outcomes for our participants and building strong, inclusive communities. We pride ourselves on being a high-achieving organisation that values collaboration, integrity and results.
About the Role
We are seeking a Claims Builder to manage and submit outcome claims across our Employment Service Areas. In this pivotal role you will gather and verify claims evidence in line with IEA guidelines, conduct quality assurance checks and liaise with internal stakeholders to ensure timely, accurate submissions. You will work closely with Regional and Business Managers to forecast outcomes and provide regular updates on claims performance. The role can be based at any of our Westgate ESA sites : Sunshine, Melton, Point Cook, Taylors Lakes and Werribee.
Key Responsibilities
* Gather, review and submit claims evidence in accordance with IEA outcome guidelines
* Conduct daily quality checks on placements and post-placement support
* Maintain compliance notes and ensure accurate database management
* Collaborate with Employment Mentors, participants and employers to secure documentationProvide regular reporting, forecasting and performance updates to the Revenue Manager
* Identify opportunities for process improvement to boost conversion rates and employer satisfaction
About You
You are detail-oriented, results-driven and thrive in a collaborative environment. You possess strong communication skills and can adapt your approach to suit a range of stakeholders. You have at least 2 years of employment services industry experience, knowledge of claims, outcomes and post-placement support, and you are comfortable working with complex processes and meeting KPIs.
Essential Skills & Experience
* Proficiency in Microsoft Office, particularly Excel
* Strong organisational and time-management skills
* Proven ability to achieve targets and work to deadlines
* Experience with quality assurance and compliance processes
What We Offer
* A purpose-driven career with a values-led NFP making a real impact across Australia
* Ongoing training and genuine professional development opportunities
* A supportive team culture where authenticity, care and community come first
* Base salary plus super
* Not-for-profit salary packaging to increase take-home pay
* 17.5% leave loading
* Monthly RDOs
* Extra paid 'Thrive Leave' benefits after 12 months of service
Join Us
If you're passionate about quality, compliance and delivering outstanding outcomes, we'd love to hear from you.
Campbell Page is a not-for-profit organisation dedicated to empowering people through employment services, disability support, youth programs and more. With deep connections across communities nationwide, we're proud to create safe, welcoming and accessible workplaces where everyone can thrive.
We warmly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, mature-age workers, LGBTQIA+ individuals and those from a wide range of backgrounds. We are focused on delivering a great candidate experience for everyone – if there is anything we can do to make our recruitment process more inclusive or accessible, just let us know.
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