•6 months temporary full-time opportunity•DCS Clerk Grade 09/10 The package includes a base salary range of $ 125,693 to $138,510 plus employer’s contribution to superannuation and annual leave loading.•Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)•Location: Sydney with flexible work arrangements across NSW.About the roleThe Senior Product Designer leads end-to-end product design through discovery, framing and iterative development and collaborates closely with a team of Engineers, Product Manager, and other subject matter experts. The role demands strong product instincts, excellent communication skills, technical fluency, customer empathy, humility and an appreciation for lean start-up, agile and user-centred design values, principles, and practices.You will join a supportive team where you can collaborate freely and learn from each other and use your skills to create better experiences for more than 8 million people in NSW.Key Responsibilities Include:• Drive a customer-centric approach by leading end-to-end product design initiatives through discovery, framing, iterative development, and delivery.•Establish relationships with a range of stakeholders across government and partner with them to develop business requirements as well as create innovative solutions that align customer expectations with product capability.•Work with managers to set strategic direction, drive customer-lead prioritisation and shape roadmaps to ensure initiatives are delivered on time.•Maintain knowledge and promote awareness to other designers of relevant industry trends, challenges, opportunities, and practices, to recommend and deliver innovative solutions that optimise Government products and services.•Lead contributions to enhance and mature design and research practices.• Coach and mentor junior designers to increase design capability in product teams and enable designers to reach their full potential.•Balance competing and complex demands to ensure product strategy and vision is achieved, while delivering the right designs.•Providing expert, specialist advice to the Product Owner, clients, and stakeholders on the application of best practice in product design and delivery of innovative and user-centred product applications, software, and solutions•Staying up to date on the current and best UI and visual design practices and trends•Developing product design artefacts including customer journey maps, services design blueprints and solution prototypes•Defining future state vision and value proposition for product design, using customer centric design thinking and related design and innovation methodologies•Leadership and mentoring of Junior designers, as well as taking ownership of Projects.Essential Requirements:•Experience in UI, visual design and UX and delivery of complex product solutions for customer service delivery environments•A portfolio of design work that is clear and professional.•Extensive experience with data visualisation, branding, visual identity, and testing designs with users•Extensive experience with using google analytics, hotjar, and other success metrics.•Demonstrated experience with visual design e.g., icons design and creation.•Demonstrated experience working within WCAG accessibility guidelines.•Experience designing Native apps as well as React apps.•Experience designing with Google Maps as a solution.•Experience liaising with Vendor Risk team and privacy teams on UX tools.•Experience coaching and mentoring less experienced designers.• Excellent interpersonal and communication skills•Demonstrated experience with SNSW GEL and NSW Digital Design System•Demonstrated experience using Figma, Miro, and confluence.•Understanding of CSS as well as Monorepo build systems.Salary Grade 09/10, with the base salary for this role starting at $125,693 base plus superannuationClick Here to access the Role Description .For enquiries relating to recruitment, please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au.For enquiries relating to role, please contact Olivia Ta via olivia.ta@customerservice.nsw.gov.auVisit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: 09:59 am, 16 June 2025Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact swathy.mohan2@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process
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