Employee discount scheme saving on cost of everyday living itemsWork with industry-leading products and technologyJoin a global organisation with a strong focus on training, safety and qualityAt KONE, you'll find innovation that goes somewhereWe see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.Our work will take you in different directions.We're looking for aField Service Managerto join our service team in Melbourne, Victoria. In this position, you will supervise and co-ordinate the activities of field technicians in our service team, using your ability to manage people and resources, engage proactively with customers and motivate your team.What will you be doing?Planning and delivering repair/maintenance worksMonitoring material inventory control and technician rosteringManaging performance and skill development of the teamSpending time out in the field developing business relationshipsDevelop and maintain customer satisfactionAre you the one?Mechanical/electrical trade qualifications or equivalent experience from construction or vertical transport industries desiredProven success in coordinating multiple tasks across multiple teamsStrong commitment to safety in the workplaceAbility to interact with customers and ensure positive impactHigh emotional intelligenceWhat do we offer?Enjoy career progression opportunities within a global organisationAccess a range of benefits that engage and motivate our employees and help us make KONE a great place to workGrow with comprehensive learning and development programs covering a wide range of professional skillsA job at KONE is the start of an experience like no other. You'll find a bunch of passionate "lifties", and maybe even become one yourself!Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.