Regional TSS Engineer – Comminution
Weir Minerals, Perth Airport
Onsite
Purpose of Role: We have 2 vacancies for Regional TSS Engineers. This position offers a unique opportunity to provide technical guidance and take responsibility for the HPGR and Comminution installed base across the APAC region.
TSS is customer-focused and feeds the aftermarket business with aftermarket-projects, e.g., upgrades, modifications, and field trials to win back spare parts or increase customers' uptime. The TSS department is the 'technical bridge' between customers and Weir Minerals' internal organization. They work in close cooperation with Engineering, Spare Parts, Sales, and the Venlo Technology Group (VTG).
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting, and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives.
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress, and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual's contribution is recognized, and all employees are encouraged to innovate, collaborate, and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent, and authentic in everything we do.
Key Responsibilities:
* Provide technical support to customers/regions worldwide to resolve complaints and increase satisfaction.
* Troubleshoot issues, perform Root Cause Analysis (RCA), coordinate field testing, and propose technical solutions for upgrades, repairs, and reconditioning.
* Analyze production processes and monitor field data to identify wear on equipment components and suggest efficiency and optimization improvements.
* Handle Customer Non-Conformities (NCs) from the point of machine handover to the customer.
* Coordinate, organize, and analyze technical customer queries to provide optimal solutions.
* Build strong relationships with key and potential customers to meet their expectations.
* Support sales teams by getting involved early in new business opportunities to deliver industry-leading products.
* Monitor the performance of delivered equipment through site visits and end-user engagement to ensure best-in-class performance and support.
* Take pre-emptive and remedial action when issues arise.
* Monitor competitor activities.
* Participate actively in industry events and working groups.
* Collaborate with sales, aftermarket, engineering, and technology teams to develop strategies for winning new business and improving product offerings.
Job Knowledge/Education and Qualifications:
* Engineering Degree – mechanical or electrical.
* Minimum of 5 years' experience with minerals processing equipment or equivalent.
* Ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents.
* Proficiency in responding to inquiries or complaints from customers, regulatory agencies, or business community members.
* Ability to work in a moderate office environment with regular site travel.
* Intermediate to advanced proficiency in Microsoft Office Suite and SAP.
Safety: We are committed to ensuring that our Zero Harm Behaviours are truly embedded across the organisation for the long term.
Weir is a world-leading engineering business with a purpose to make mining operations smarter, more efficient, and sustainable. Weir colleagues are playing their part in powering a low-carbon future. We are a global family of 11,000 uniquely talented people in over 60 countries, inspiring each other to do the best work of our lives.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
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