Customer Service Supervisor Job Summary
We are seeking a passionate and skilled supervisor to lead our front-of-house operations in Alice Springs, Australia. The successful candidate will be responsible for delivering exceptional customer experiences, driving business outcomes, and promoting a positive work environment.
Main Responsibilities:
* Provide prompt, efficient, and cordial attention to all guest needs
* Communicate effectively throughout the department
* Drive initiatives to enhance customer satisfaction and loyalty
* Take responsibility for food and beverage outlets in the absence of the restaurant manager
* Respond efficiently to customer complaints and inquiries
Essential Skills and Qualifications:
* Previous supervisory experience in the F&B industry
* Excellent communication - verbal and non-verbal
* Australian residency required
Benefits Package:
* Discounted gym membership
* Staff accommodation at a discounted rate
* Access to staff benefits, including health club and 25% discount on food and beverages across all outlets
* Meals provided during eligible shifts
* Uniforms and laundry services
* Ongoing training and career development opportunities