$35-$41.59 per hour Super, depending on experience | 35hours per week NSW State Government | Parramatta Location ASAP Start | Estimated 4-week temp assignment, with a potential to extend About the Company Our large NSW State Government client protects, promotes and supports the rights, dignity, choices and wishes of the vulnerable people of NSW. They do this by providing multidisciplinary services including Will-making, estate planning, executorship, trustee, financial management and guardianship services. About the Role They are currently seeking an 10 x experienced Client Service Officer to join their team in Parramatta. These are an estimated 4 week temporary assignment, with a potential to extend. You will be required to work onsite 9am-5pm Monday’s to Friday’s Working within the Proactive Customer Management team, you will provide high quality consistent and timely case management services to vulnerable clients. You will be required to manage a complex caseload of Trusts/Estates at various administration stages, managing competing priorities whilst generating favourable customer outcomes. Responsibilities Manage a busy caseload of complex and critical estates Proactively manage and maintain systems, files and records Develop strategies and make substitute decisions to manage customer finances including medium to long term planning Build rapport and consult with the customer to understand their financial needs and existing arrangements Deliver high quality, professional and empathetic customer service Actively listen to the concerns and enquiries of customers Facilitate the resolution of complaints and issues, escalate as required Work closely with the Estate Management & Administration and Public Guardian divisions to achieve quality customer outcomes Discuss progress with Senior Client Service Officer Complete financial administrative duties Records and database management, ensuring high integrity, accuracy and confidentiality Ensure compliance with best practice and legislative requirements About You Professional, resilient and empathetic interpersonal skills Impeccable communication skills, both verbal and written Strong computer literacy and proficiency with MS office suite Superior organisational skills with the ability to prioritise and multi-task competing deadlines/timeframes. High attention to detail Solid analytical, investigative and problem solving skills Requirements Demonstrated Legal or Finance Sector experience essential Trust and Estate management experience advantageous, alternatively case management or client services experience Previous experience within a complex/sensitive environment Flexibility to work 9am-5pm Monday to Friday onsite Willingness to complete a National Police Check Ability to commence and commit to the duration of the assignment How to Apply Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted. For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts