Join to apply for the Advisor RTO Services role at NSW Department of Customer Service
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Join to apply for the Advisor RTO Services role at NSW Department of Customer Service
NSW Department of Customer Service provided pay range
This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$110,266.00/yr - A$122,058.00/yr
Grade: Clerk Grade (7/8)
Duration: Temporary (6 to 24 months), commencing July 2025
Location: Gosford / Parramatta (with hybrid working from home arrangements available within policy guidelines and operational needs)
Closing date: 12th June 2025 [9:59am]
About SafeWork NSW
SafeWork NSW is the state's workplace health and safety regulator. Our goal is to reduce work-related fatalities, serious injuries, and illnesses by securing compliance with WHS and associated legislation. We achieve this through a combination of proactive and responsive programs targeting high-risk harms across all industries aligned to our strategic plan and regulatory priorities.
The RTO Services Advisor sits within SafeWork's Enterprise RTO, part of the broader Training & Development function, which plays a critical role in building the capability of our inspectorate and supporting our vision of safe and healthy workplaces across NSW.
Our RTO delivers nationally accredited qualifications to SafeWork Inspectors, including the Diploma of Government (Workplace Inspection) and Advanced Diploma of Government (Workplace Inspection). We are committed to delivering high-quality, compliant training that supports regulatory capability and career development.
SafeWork NSW is currently undergoing an exciting transformation as we evolve into a modern, strong and standalone Work Health and Safety Regulator.
About the role:
We're looking for a skilled and motivated RTO Services Advisor to play a key role in supporting the successful delivery of the New Inspector Training Program (NITP) - a blend of accredited and non-accredited training aligned to ASQA standards.
This role is crucial to the coordination, development, and ongoing quality assurance of nationally accredited training within the SafeWork NSW Enterprise RTO. You'll work collaboratively with stakeholders across the business to ensure our training programs meet compliance standards, deliver meaningful learning outcomes, and build the capability of new inspectors.
The ideal candidate brings hands-on experience within an RTO, a deep understanding of ASQA standards, and a track record of designing and managing competency-based training aligned to nationally recognised qualifications.
Key responsibilities:
* Coordinate and support the delivery of the New Inspector Training Program, ensuring alignment with the Diploma and Advanced Diploma of Government (Workplace Inspection).
* Design, develop, implement, and evaluate both accredited and non-accredited training programs that meet learner needs and RTO compliance.
* Work closely with internal trainers/assessors, external stakeholders, and subject matter experts to embed best-practice adult learning methodologies.
* Ensure RTO compliance through the development and maintenance of training and assessment strategies, tools, records, policies, and procedures.
* Support continuous improvement initiatives within the RTO by analysing data, feedback, and audit outcomes.
* Deliver exceptional service to students, trainers/assessors, program managers, and other stakeholders to maintain training quality and consistency.
* Maintain high standards of administration and documentation to support audit readiness and regulatory reporting
* Translating complex ASQA standards into practical training solutions within an operational public sector setting.
* Balancing competing demands and schedules across multiple training cohorts and programs.
* Maintaining an agile, solutions-focused mindset in a dynamic, fast-paced compliance training environment.
About you:
We are looking for a highly motivated individual who:
* Has recent experience working in an RTO environment, ideally within an enterprise or public sector setting.
* Possesses sound knowledge of ASQA standards and experience applying these to maintain compliance.
* Demonstrates experience coordinating accredited training programs and contributing to Training and Assessment Strategies and compliance documentation.
* Can manage competing priorities with a calm, solutions-focused approach.
* Builds and maintains productive working relationships with diverse stakeholders, including trainers, SMEs, students, managers and auditors.
* Pays close attention to detail and is confident using technology and LMS/VETtrak-style systems.
* Holds (or is working towards) TAE40122 Certificate IV in Training and Assessment (highly desirable)
How to apply:
* Your resume (max. 5 pages)
* A cover letter (max. 2 pages) addressing your suitability for the role
Salary Grade 7/8, with the base salary for this role starting at 110,266.00 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Flavia Raineri Gentile via Flavia.RaineriGentile@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 12th June 2025 [9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Flavia.RaineriGentile@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
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