Primary Details Time Type: Full time Worker Type: EmployeeOpen to Brisbane, Melbourne and Parramatta locationsFull-time hours Mon-FriHybrid workingPermanent roleThe OpportunityWe are currently looking for an experienced complex commercial claims professional to join our team as a Senior Technical Claims Specialist.This role is pivotal to the team’s success and offers key support to the National Technical Claims Manager, providing technical specialism to the claim’s unit and coaching and development of all claims staff within the team. Aligned to and proactively supporting the claims’ philosophy and strategy and acting within legislative requirements to support the unit in achieving its targeted objectives.In this role you will support and mentor the commercial property senior claims officers.In Large & Complex we deal with complex and large value commercial property claims (including Business Interruption and ISR).You will work with our broker partners, customers, loss adjusters, builders and suppliers to ensure the assessment and repair process for all valid claims is managed effectively and efficiently in line with jurisdictional requirements.Your story so farWe are looking for solutions focused people, who possesses a technical skill set and would like to apply it within our complex and large value commercial property claims function.Extensive experience in handling large and complex Commercial Property Claims (value $1m+)Must have ISR claims experienceBe self-motivated and confident who can maintain these levels of excellence through times of change and show resilience in the face of a challenge.A strong focus on applying your current skills to improve the performance of the overall end-to-end claims management function.A highly empathetic and supportive approach to dealing with customers, possessing the ability to be friendly yet professionalPrevious experience coaching or leading a team.About QBEWe can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balanceOur ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks’ gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE’s Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & RecognitionWe value our employee’s experience with us and are proud to have been recognised for the following awards:2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusionRanked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021APPLY NOW and let’s make it happen!Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.comSkills:Analytical Thinking, Claims Settlement, Coaching, Critical Thinking, Detail-Oriented, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support Application Close Date: 20/06/2025 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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