As a technical support professional, you will be part of an organization that empowers customers to accelerate business value through differentiated experiences.
You will work on complex customer issues, collaborate with teams, and develop solutions using troubleshooting tools and practices.
The role involves deepening your technical and professional proficiency through training and engagement, working closely with engineering and supportability teams to investigate product defects and develop automation techniques.
This position requires flexibility in working shifts based on business needs, with a focus on supporting customers across various time zones. Key qualifications include strong experience in system development, network operations, software support, IT, consulting, or technical troubleshooting, as well as logical thinking and problem-solving skills.
Australian citizenship verification is also required due to legal restrictions. The successful candidate will have the opportunity to build communities, share knowledge, and mentor others in a collaborative environment.
* 4+ years of experience in system development, network operations, software support, IT, consulting, or technical troubleshooting
* Strong network and/or VoIP experience
* Logical thinking and problem-solving skills
* Product support experience
This role offers a unique opportunity to grow professionally and personally, while making a positive impact on customer experiences.