Deckhand Tour Guide & Sales Staff Key Responsibilities
* Customer Service Focus: Provide exceptional customer experience ensuring passengers remain safe and satisfied throughout their journey.
* Tour Conducting Expertise: Deliver a comprehensive, one-hour land and water tour with engaging commentary while managing crowd dynamics and supervising passenger boarding and seating arrangements.
* Sales Performance: Advertise and sell merchandise on tour, efficiently handling paperwork and recording payments in a timely manner.
Staff must continually identify opportunities to enhance the passenger experience and optimize business efficiency.