Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Outbound customer service specialist

Melbourne
Sharp & Carter
Customer Services agent
Posted: 21 July
Offer description

Finance & Insurance Sector | Tech-Driven Environment | Inner East Location

Are you a confident communicator who thrives in a fast-paced, phone-based role? Do you enjoy delivering exceptional service while identifying new business opportunities? Our client, a leading player in the finance and insurance space, is seeking a motivated Outbound Customer Service Specialist to join their growing team.

About the Role: This is a high-volume, outbound customer contact role where you'll provide support to existing clients while helping to grow the business through quality referrals.

Key Responsibilities

* Make 100+ outbound calls daily using automated dialer tools
* Follow structured scripts and contact cycles
* Provide admin support on behalf of Broker teams:
o Requesting loan statements
o Updating customer details
o Supplying payout letters and documentation
* Educate customers on finance and insurance services
* Refer sales opportunities to Broker teams
* Guide customers through online car insurance processes
Who We’re Looking For:

* Experience in high-volume outbound calling
* Comfortable using dialers, scripts, and structured workflows
* Strong multitasker – able to manage calls, emails, and CRM updates at once
* Tech-savvy and open to working with AI tools and automation
* Professional and friendly phone manner
* Proactive mindset with an eye for referral opportunities

What’s in It for You?

* Competitive salary + bonus potential
* Full-time hours with stability and career growth
* A forward-thinking company embracing automation and AI
* Exposure to a wide range of finance and insurance products
* Ongoing training and onboarding support
* Inner Eastern Suburbs location – accessible and convenient

Ready to be part of a growing, future-focused team?

Apply now via the link or email edawson@sharpandcarter.com.au for a confidential chat.

Send an application
Create a job alert
Alert activated
Saved
Save
Similar job
General manager customer service
Melbourne
Kokoda Property Pty
Customer Services agent
Similar job
Customer service rep
Melbourne
UPS
Customer Services agent
Similar job
Customer service consultant | port melbourne
Melbourne
Permanent
Rentokil Initial
Customer Services agent
Similar jobs
Sharp & Carter recruitment
Sharp & Carter jobs in Melbourne
Customer Service jobs in Melbourne
jobs Melbourne
jobs Victoria
Home > Jobs > Customer Service jobs > Customer Services agent jobs > Customer Services agent jobs in Melbourne > Outbound Customer Service Specialist

About Jobstralia

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by job title
  • Jobs by sector
  • Jobs by company
  • Jobs by location

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobstralia - All Rights Reserved

Send an application
Create a job alert
Alert activated
Saved
Save