About Us
Nicholls Machinery has been established in the South West of Western Australia for many years. Our Dealership has vast experience in supplying a wide range of Agricultural and Construction equipment both new and second hand. Our Company stands for quality franchises, quality service and backup.
About the Role
We are seeking an experienced Supervisor to join our team, run our Workshop and offer unparalleled customer service to our clients based in one of the most beautiful cities in the South West.
The Candidate
The successful applicant will:
- Oversee and be responsible for the smooth, profitable and successful operation of the Service Department.
- Communicate continuously with customers.
- Manage the Service Staff ensuring excellent service delivery to all customers through correct systems and procedures.
- Plan, delegate and schedule work.
- Process warranty administration and claims promptly.
- Organise and plan staff rosters for maximum efficiency and productivity at minimum cost.
- Monitor and manage departmental expenditure identifying cost efficiencies in order to maximise department’s profitability.
- Plan to achieve monthly service sales budget consistently.
- Build strong customer relationships by creating new opportunities and growing and maintaining existing client base.
- Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures
- Be a qualified Mechanic or have a strong mechanical aptitude
- Have a minimum 3 years previous experience in a similar role/industry with a proven track record
- Ability to work under pressure
- High motivation to succeed and be results oriented with good attention to detail
- Good leadership and motivational skills
- Good computer literacy
- Excellent communication, organisational skills and good time management
Remuneration
Remuneration will reflect the calibre of person required to perform this role. The successful applicant will receive ongoing training to keep abreast of the latest equipment technology.
Our employees enjoy excellent working conditions in a supportive and friendly team environment.
If you are looking for a permanent position and want to be part of a productive, service-oriented team, please submit your resume for consideration.
Nicholls Machinery is a smoke-free environment.
Please note only shortlisted candidates will be contacted.