Customer Experience Specialist – Join Australia's No.1 Life Insurer!
We're looking for friendly, motivated people to join our Customer Experience team and help us make every customer interaction a positive one.
Locations: Melbourne, Sydney, Brisbane.
Start Date: Monday, 25th May and Monday, 1st June.
Flexible Work Options: Full‐time.
Benefits
* Flexible locations: Melbourne, Sydney or Brisbane.
* Secure a permanent, full‐time role with stability and growth opportunities.
* Build your skills with full training in life insurance.
* Work in a friendly, supportive team environment.
* Work on a roster between 8am–7pm, Monday to Friday (NSW hours).
In this role you will
* Be the first point of contact for customers and aim to resolve their query on the spot.
* Complete simple admin tasks quickly and accurately.
* Help with escalations or complaints, working to resolve them as soon as possible.
* Follow privacy and compliance rules in all customer interactions.
* Spot patterns or common issues and share ideas to help fix them.
* Be a supportive team member, sharing knowledge and helping others when needed.
* Work with other teams when extra help is needed.
* Receive full training to learn about life insurance, our products, and our systems – with plenty of support as you grow in the role.
Qualifications
* A genuine passion for helping customers and a friendly, professional phone manner.
* Great team player with a positive attitude.
* Clear verbal and written communication skills.
* Able to multitask and manage your time well.
* Experience in a contact centre or customer service role (preferred, but not essential).
* Willing to work on a roster between 8am–7pm, Monday to Friday (NSW hours).
Additional Information
* We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
* Need adjustments during the recruitment process? Let our team know by getting in touch with us here – we're here to support you.
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