Description
Work Type : Permanent Full Time
There to care. Here for good.
Aged care is so important. Some people forget that. You don't and neither do we. Because helping people is what we were born to do. We've been a leading provider of aged care in communities across South Australia since 1953. That's a long journey, and we're proud of our stability and strength.
Now, we're on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team. Here, every moment matters and every client counts. And so do you.
Join our team as Business Systems Analyst and shape your future and ours.
A brighter future with Helping Hand, for older people and for you.
As our Business Systems Analyst, you'll play a vital role in bridging business requirements with effective technology solutions, translating needs into functional specifications that address complex challenges.
By collaborating closely with leaders, technical teams, and end-users, the Business Systems Analyst ensures optimised processes, aligned technology, and seamless system integration that drive efficiency and transformation across HHAC.
The role also requires developing strong relationships with stakeholders and applying both traditional and agile methodologies to deliver innovative, high-quality outcomes for the organisation.
You'll also make an impact by:
* Collaborating in the design, development and implementation of technology solutions to resolve complex business problems.
* Providing support to users of HHAC's business systems including issue resolution and system upgrade and development activities.
* Networking with other organisations locally and nationally as appropriate to understand issues facing the industry and solutions being implemented.
What you'll bring
To succeed in this role, you will have:
* An Entry Certificate in Business Analysis (ECBA)(or be willing to obtain), recognised by the International Institute of Business Analysis.
* Previous experience in a similar role, with a strong understanding of management reporting, data integrity, and customer relationship management.
* Proven experience in delivering high-quality user support, including investigating new and recurring issues through a structured problem-resolution process and maintaining strong stakeholder relationships.
* Experience in business process improvement, with knowledge of key principles and tools, and a demonstrated ability to map and document processes.
* Previous experience building stakeholder relationships in a medium-sized organisation, with a strong focus on customer service management principles.
* Skilled in using various software applications, particularly Microsoft Word, Excel, and Project, with a keen interest in leveraging technology to enhance business outcomes.
* A current SA driver's licence.
* A valid NDIS worker screening clearance or be willing to obtain one.
You'll stand out from the crowd if you have some of the following:
* Relevant tertiary qualifications in Information Technology, Business Analysis, Change Management, and/or Health Care.
* Qualifications or experience in Finance and/or Human Resources.
* Prior experience in the Not-for-Profit sector.
* Experience working with Power BI and SQL Server Reporting Services (SSRS)
Please click the link below to view the position description:
Business Systems Analyst
Why Helping Hand?
Here at Helping Hand we truly care about how you are. Here are some of the things we hope you'll love about working with us:
We are who you are
At Helping Hand, you'll find real support from teammates and managers who share your values and strengths.
We are where you are
Helping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be.
We care how you are
Be part of a kind, friendly team that genuinely cares about you and your wellbeing.
You'll also enjoy a range of other benefits:
* Be part of a warm, friendly team that genuinely cares about you and your wellbeing
* Maximise your take-home pay by salary packaging up to $15,899 each year
* Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
* Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
* Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
* Access to an Employee Assistance Program (EAP)
Are you ready to lend a helping hand?
Join us at Helping Hand and help shape your future and ours.
We will be reviewing applications as they are submitted and conducting interviews accordingly.
Apply online today, or to find out more please contact recruitment team on
All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.
Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.
Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.