We are looking for a team member with strong administration and communication skills to join our Healthy@Home department in the role of Telehealth Assistant.
This role is on a casual basis, to back fill current staff leave.
About Us
East Grampians Health Service is based in Ararat and Willaura (Regional Victoria) and takes its name from the magnificent mountain range that provides a backdrop to both townships. We are committed to providing quality care and services that meet the needs of the community, whilst continuously striving for improvement and aiming to lead the way in provision of health related services:
East Grampians Health Service (EGHS) Community Services aim to meet the needs of the community by offering a vast array of services to the community in Ararat and surrounding districts. We offer outpatient, outreach and domiciliary services. Our services include Allied Health, Dental, Community Nursing, Home Care Packages, Patricia Hinchey Centre and EGHS@Home. These services support other clinical areas including our acute and residential aged care consumers. Our Community Health Centre also accommodates Maternal Child and Health Services and consultation rooms for visiting medical, surgical and clinical services.
What We Offer
* Regional Lifestyle –
* A variety of employee benefits
* Ongoing professional development and career opportunities
About The Role
The Healthy@Home Program aims to keep our most vulnerable clients, especially those with complex health issues, healthier at home, aiming to reduce avoidable hospitalisations and presentations to our Urgent Care Centre. Healthy@Home uses regular phone calls to clients to conduct self-rated health checks that are designed to identify deteriorating health.
The Telehealth Assistant's role is to provide regular phone calls to clients, asking specific questions which allows the client to rate their health. The Telehealth Assistant enters the client's responses in real time into computer software, which generates flags when a client's health is potentially deteriorating. This allows for the Care Co-ordinator to review the call and arrange an appropriate response. The Telehealth Assistant will work closely with Care Co-ordinators to ensure their clients get the help they need in a timely manner. Through regular phone calls, the Telehealth Assistant provides a consistent point of contact for the client and/or their carer.
About You
* be caring and compassionate in nature
* have a high level of attention to detail
* be committed to confidentiality and have a high level of integrity
* the ability to engage with a wide range of people
* well established computer skills
* excellent communication skills
Appointment is subject to immunisation clearance and current and satisfactory Employment Checks (Police and Working With Children Checks and NDIS Worker Screening Check).
East Grampians Health Service is an equal opportunity employer.
For more information please contact Kim Brodie, Healthy@Home Coordinator (03) 5352 9427 or Janelle Smith, Manager EGHS@Home (03) 5352 9556
Please ensure you address the selection criteria, attach an up to date resume including two business referees by close of business Thursday 5thMarch 2026.
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