Customer Service / Vehicle Rental Service Agent
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About Us
Suolow Holdings Pty Ltd is a family-owned company that has been operating as an AVISFranchise since 1986 and a Budget Licensee since 2012. With a team of over 30 people, we service customers throughout South East of NSW and ACT operating in 10 locations across the region.
We live by the AVIS mission"We will ensure a stress-free car rental experience by providing superior services that cater to our customers' individual needs".
What you'll be doing
We are looking for enthusiastic and service focused individuals with the ability to support in a fast paced and dynamic work environment.
As a Rental Service Agent (RSA), you will be supporting our branches within the Western Plain region, acting as the first point of contact for our customers offering stress free end to end solutions for their rental needs.
Key Responsibilities:
Having conversations withcustomers face to face and over the phone to understand their needs and offer great end to end solutions;
Providing customers with detailed information regarding their rental agreement, insurance, guidelines and procedures;
Using multiple computer systems, cash handling, balancing and performing administrative activities;
Managing vehicle quality assurance inspections, including vehicle operational checks, reporting damages or issues and vehicle detailing;
Working with a team to achieve daily goals and business objectives
Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.
What we're looking for
You will have a 'can do' attitude and willingness to go above and beyond for our customers and fellow team members. You will have previous experience in leading customer service team members and a history of being able to resolve customer queries quickly and accurately, offering products and services to ensure they have a stress-free car rental experience.
You're also:
A proactive problem solver, with strong attention to detail
Tech savvy and can work effortlessly across multiple IT platforms and tasks simultaneously
Rotating hours between 8:30 - 8:30pm Monday to Friday and from 8:30 - 4:00pm Saturday and Sunday
From time-to-time travel maybe required to assist surrounding branches.
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Your application will include the following questions:Do you have a current Australian driver's licence? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Do you have experience in administration? Do you have vehicle detailing experience?
Founded in 1946 by Warren Avis (who sold his interest in 1954), Avis was the first company to rent cars from airport locations.
Avis Car Rental and its subsidiaries operate one of the world's best-known car rental brands with approximately 5,450 locations in more than 165 countries. Avis has a long history of innovation in the car rental industry and is one of the world's top brands for customer loyalty. Avis is owned by Avis Budget Group, Inc. (NASDAQ: CAR), which operates and licenses the brand throughout the world.
Source: This is an extract from the company's own website.
Founded in 1946 by Warren Avis (who sold his interest in 1954), Avis was the first company to rent cars from airport locations.
Avis Car Rental and its subsidiaries operate one of the world's best-known car rental brands with approximately 5,450 locations in more than 165 countries. Avis has a long history of innovation in the car rental industry and is one of the world's top brands for customer loyalty. Avis is owned by Avis Budget Group, Inc. (NASDAQ: CAR), which operates and licenses the brand throughout the world.
Source: This is an extract from the company's own website.
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