Overview
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation with an AI-powered core that helps prioritize change. We empower businesses with agile digital at scale to deliver performance and customer satisfaction, and drive continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Role Description: Are you passionate about leading transformative technology strategies? We're looking for a Service Delivery Manager to join our team.
Location: Perth, Australia
Salary: AUD 150,742–171,215 Annual Gross
Please Note: The above salary range is indicative and may be subject to enhancements based on internal processes.
Flexible working arrangements (hybrid, reviewed case-by-case basis). Contact your recruiter to learn more about how this works in practice.
Roles and Responsibilities
* Minimum 10 years of overall experience in Infrastructure Service Delivery covering Cloud, Hosting and Network capabilities
* Configure and troubleshoot Windows Server 2012/2016/2019/2022
* Configure and troubleshoot Windows patching using SCCM and WSUS; troubleshoot Windows Update issues
* Configure and troubleshoot Windows file servers/DFS Namespaces; migrate file servers to newer OS
* Manage Windows DHCP server scopes/failovers and Windows DNS servers
* Manage large Windows infrastructure in Physical and Virtual environments
* Firmware upgrades using management controllers (Dell iDRAC, HPE ILO, HPE OneView)
* Expert knowledge on Microsoft troubleshooting, OS hardening, and vulnerability assessment
* Experience with hypervisor and compute virtualization technologies (VMware, vCenter, vSAN, NSX, Microsoft Hyper-V, etc.)
* VMware vSphere upgrade, P2V/V2V migration, server migration, and PowerShell scripting
* Design and implementation of Disaster Recovery solutions with VMware SRM
* Troubleshooting ESXi servers via Command Line
* Experience with server platforms (Cisco UCS, HP, Dell, IBM)
* Performance issue resolution and major outage handling; performance tuning
* Cluster creation for HA and DRS; resource pool configuration, VMotion, alerts, NTP
* Snapshots, cloning, cold/hot migrations; template creation and VM deployment
* Active Directory design, implementation, and maintenance; DHCP, DNS, TCP/IP, GPO management
* Azure AD, DNS, DC, OU, GP, DHCP management
* Secure remote administration of domain controllers and infrastructure
* Group policy management at root domain and Domain Controllers OU; root users/computers OUs
* Plan and manage migrations and upgrades related to AD or DCs; GPO creation and troubleshooting
* AD replication issues troubleshooting and LDAP configuration
* Directory authentication and DNS/DHCP management issues
Additional responsibilities include ensuring adherence to Cyber Security Policy, security standards, and providing Tier 3 support for ADFS, SAML, SSO, OAuth, PKI and Azure AD authentication technologies.
Essential
* Tertiary qualification in IT / Computer Science or related discipline
* Windows Certification preferred
Additional
* Excellent customer-facing skills
* Excellent written and verbal communication skills
* Strong attention to detail and analytical/problem-solving skills
In addition to compensation, you'll have access to benefits that support health, career growth, and well-being (AU):
* Income Protection Insurance
* Paid Parental and Volunteer leaves
* Employee Assistance Program (EAP)
* Flexible working arrangements (hybrid, reviewed case-by-case basis)
* Health Insurance Discount and Well-being Program
* Access to Fitness and Gym Memberships
* Salary packaging and novated leasing
Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to a transparent, respectful, and engaging experience at every step.
Hear from our recruiter on their experience working with Infosys as an Employer.
Infosys is an equal opportunity employer. If you require adjustments to the recruitment process due to disability, illness, or injury, please contact our Recruitment team for assistance.
Please note: Infosys does not accept unsolicited resumes from third-party vendors unless there is a signed agreement. All recruitment activity is coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit, competence and performance, and we are committed to embracing diversity and creating an inclusive environment.
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