Key Account Manager: Hospitality Sector
New opportunities await operators in the accommodation and hospitality industry with a global property management and reservations platform.
This Key Account Manager role involves managing a portfolio of hospitality customers to ensure their long-term success with the platform.
* Growth & Renewals: Own a portfolio of accounts to ensure high retention and successful renewals, identify and execute upsell and cross-sell opportunities across Payments, Enterprise, and additional modules, develop account plans and growth strategies aligned with customer business objectives.
* Partnership Building: Build and maintain executive-level relationships with key customer stakeholders, act as the voice of the customer internally, collaborate with Sales, Product, and Support to ensure alignment.
* Commercial Success: Partner with Sales and Finance to drive ARR growth within your portfolio, proactively mitigate churn through early identification of risk and effective retention strategies.
Requirements include 4+ years' experience in Customer Success, Account Management, or Strategic Partnerships, proven record of achieving renewals and revenue growth through upselling or cross-selling, commercial acumen and negotiation skills with a focus on value-based selling, excellent communication, presentation, and stakeholder management abilities, and proficiency with CRM tools.
Why this role? This position offers a unique opportunity to build strong relationships with key stakeholders, drive revenue growth, and contribute to the success of our clients in the hospitality sector.
What you'll need: A passion for delivering exceptional customer experiences, a strong understanding of the hospitality industry, and excellent communication and interpersonal skills.
What we offer: A competitive salary package, comprehensive benefits, and opportunities for career development and growth.