Job Description
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations.
Role: Administration Team Leader – managing a team of claims support personnel to achieve processing, quality, return to work and customer service objectives within the DXC People Management team.
What you will be doing
Join the DXC team and contribute to bringing DXC's claims management expertise to major retailer and the people of New South Wales.
The Administration Team Leader will manage a team of claims support personnel to achieve processing, quality, return to work and customer service objectives as a member of the DXC People Management team, contributing to the development and implementation of organisational strategies, policies, and practices.
What will keep you busy
* Facilitating effective communication within the organization and with external stakeholders.
* Coordinating meetings, conferences, and events to support collaboration and information sharing.
* Policy Implementation: Implementing and enforcing organizational policies and procedures to ensure compliance and consistency.
* Keeping abreast of changes in regulations and industry standards that may impact administrative practices.
* Overseeing the implementation and maintenance of administrative systems and technologies.
* Ensuring the security and integrity of data related to administrative functions.
* Problem Solving and Decision-Making:
* Addressing day-to-day operational challenges and making decisions to resolve issues promptly.
* Leading and supervising administrative staff, providing guidance and support.
* Fostering a positive and inclusive work environment.
* Identifying potential risks to administrative processes and implementing measures to mitigate them.
* Ensuring compliance with legal and regulatory requirements.
The skills you will bring
* Previous experience within the NSW worker's compensation space (ideally)
* Experience in case management to effectively facilitate outcomes.
* Well-developed problem-solving and decision-making skills.
* Negotiation and influencing skills.
* Knowledge of medical and paramedical terminology and procedures, including the forms of treatment applicable to injuries.
* Proven conflict resolution skills and an ability to diffuse potential situations.
* Strong written and verbal communication skills
* Tertiary or relevant qualifications in health/social services are desirable
* Ability to work with different IT applications.
* Understanding of challenges for individuals.
Your working environment
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‐person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Benefits
* Extensive resources to support your onboarding and continual development including DXC University
* We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
* More time to do the things you love with flexible leave options, including purchased leave
* Take time to give back with charitable and emergency services volunteer days
* Well‐being matters to us and our Employee Assistance Program is there to support you and your family
* And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole‐self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
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