Key Role Requirements:
1. Wellness & Hygiene Operations
Assist with Wellness & Hygiene team rostering, on-the-job training, and operational support to a high standard.
Proactively manage the roster for the Wellness & Hygiene team, including covering absenteeism and scheduling annual leave to ensure smooth business operations.
Oversee daily cleaning operations and presentation of public areas, including common areas, bathrooms, lounges, reception, cinemas, meeting rooms, gym, laundry, and corridors, undertaking these activities as needed.
Support the management of cleaning operations for departure and stayover apartments, including bed stripping and making.
Assist with stock ordering, control, and chemical handling, and manage allocated housekeeping storerooms.
Support the Operations team in completing room checks and reports as required.
Conduct site inspections and walk-throughs to ensure areas are maintained to high standards and report maintenance issues.
Coordinate operational workflows and facilitate effective communication among team members.
Support the Wellness and Hygiene Manager in managing third-party contractors.
Ensure team members are knowledgeable about room categories and general operational procedures.
Adhere to all internal company policies at all times.
Drive strategies initiated by the Wellness & Hygiene Manager.
Perform other duties as allocated by Operations Management.
Respond professionally and promptly to resident inquiries and requests.
Stand in for the Wellness & Hygiene Manager in their absence.
2. Relationship Management & Leadership
Develop and maintain effective relationships with peers and stakeholders.
Communicate with the Facilities team and organize cleaning/maintenance following quarterly inspections.
Build internal networks across buildings and the wider Scape asset to support team success.
Assist in team development and growth through internal pathways.
Demonstrate positive leadership, motivate the team, and lead by example.
Support the Wellness & Hygiene Manager in managing team performance with support from the People team.
3. Risk & Safety
Be fluent in Fire and Emergency Management procedures and work with Operations Management to ensure team training.
Be familiar with the Safety Management Plan, Work Health and Safety procedures, and policies.
Understand and enforce the Resident Handbook, Community Guidelines, and regulations impartially.
Conduct site inspections and maintain a presence across all areas.
Ensure compliance with legislation, including Data Protection and Privacy policies, and participate in safety meetings and toolbox talks.
Support a safety culture across the portfolio and ensure the safety and security of residents, staff, and guests.
4. Incident Management
Report risks and incidents following Scape's policies.
Manage incidents according to Scape's Incident Management plans and escalate appropriately.
Assess and ensure ongoing safety after incidents.
5. Environmental, Social & Governance
Implement initiatives aligned with Scape ESG strategy and targets.
Keep records of ESG initiatives and participate in relevant training.
6. Legal & Compliance
Be aware of local legislative requirements and enforce them fairly.
Familiarize with industrial instruments like the Hospitality Industry (General) Award (HIGA).
Knowledge, Skills, and Experience:
- Experience in hospitality, especially housekeeping.
- Experience working with third-party contractors (desirable).
- Proven responsibility managing a team.
- Proactive, detail-oriented, and committed.
- Strong communication skills.
- Knowledge of safe operating procedures.
- Leadership and training experience.
- Ability to work within budgets.
- Hands-on cleaning skills.
- Ability to prioritize and multitask.
- Knowledge of Work Health and Safety best practices.
- Ability to obtain necessary background checks.
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