About Us
At iinergy we are passionate about providing renewable and sustainable energy at affordable prices to hardworking Australian families. We are your local solar experts for solar panel installation, commercial solar, solar panel maintenance, solar shade structures and solar battery solutions.
With years of experience in providing quality solar services and products, you can rely on the team at iinergy for your solar needs. Make the smart switch to solar and start saving money on your power bills today.
We are seeking an enthusiastic Service Manager with exceptional customer service skills to join our expanding team in Bowen Hills. This is a fantastic opportunity to build your career within a supportive and fast-growing organisation.
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About the Role
As the Service Manager, you will work closely with our solar installation teams and existing customers, overseeing all after-sales support. You will play a key role in scheduling, communication, and ensuring a seamless customer experience.
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Key Responsibilities
* Coordinate and schedule work for field technicians
* Strategically plan and allocate resources
* Maintain proactive communication with technicians and office staff
* Manage inbound and outbound customer calls
* Handle enquiries, book appointments, and resolve customer issues
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Skills & Experience
* Experience using Simpro CRM to book jobs and place supplier orders
* Basic skills in Microsoft Excel and Word
* Experience lodging connects and EWRs with Energex and Ergon
* Strong customer service and scheduling skills
* Ability to liaise with staff and contractors to ensure job availability
* Ability to read and interpret electricity bills
* Electrical industry experience (advantageous)
* Solar industry experience (advantageous, not essential)
* Positive, can-do attitude and strong work ethic
* Reliability, punctuality, and honesty
* Ability to work toward KPIs and meet monthly installation targets
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Benefits
* Permanent full-time role within a supportive team environment
* Join an established, caring, and experienced team
* Opportunities for upskilling and career progression as the company grows