Aftermarket Service Provider
Consumer Electronics & Automotive Markets
Growing Company, Salary commensurate with experience
The Company
Our client is a growing organisation who are driven to succeed. With a range of quality products, this company maintains an enviable position and so are seeking out a professional Technical Support Representative. The business is a leading supplier of creative consumer and automotive products to a range of clients that include well-known brands. They are supportive of their people and maintain a strong focus on the quality and reliability of their products and services.
The Opportunity
Primary duties will include
Assist consumers, service agents and retailers with technical, operational & connection queries
Provide technical product information in a manner to suit the level of callers' expertise
Advise and effectively resolve enquiries
Undertake regular training on products to staff and agents as required
Provide relevant technical information for FAQ database
Assist product manager with product reviews and testing
Skills and Experience
Electronics retail experience, or be a trade qualified Automotive Electrician and bring previous experience as an installer of car alarms, car audio or aftermarket products
Background in consumer electronics products or home security systems would be well regarded
If not trade qualified, you will have worked in technical support role with high volume calls and possess professional communication (verbal & written) skills
You will enjoy talking to people, providing a high level of technical guidance through detailed discussions, sometimes with non-technical people
This is a great opportunity to join an established team in a growing business to utilise your technical skills and knowledge. Take the next step in your career!
Therefore, we will be completing all of our recruitment processes via digital channels for the near future._
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