Senior Account Executive (SaaS Customer Experience) – AU
North Sydney, New South Wales 2060, Australia • Full‐time
AI Job Summary
* Minimum 5+ years successful B2B SaaS sales experience, preferably in Customer Experience or adjacent categories.
* Proven track record of exceeding quota in a net-new logo, hunter role with strong pipeline generation.
* Deep expertise and consistent application of MEDDIC/MEDDPICC, including Decision Process, Criteria, and Champions.
Role Type
On‐site • Permanent • Full‐time • Mid-level Senior
Description
About the Role
We're looking for a top performing, quota crushing Account Executive to drive net new logo client sales. We are a high growth Customer Experience SaaS platform company with a raving fan customer base.
This is a true sales hunter role and ideal for someone who thrives on building pipeline, owning complex sales cycles, and winning strategic deals. You will be responsible for the full sales lifecycle, from outbound prospecting through negotiating and closing net new client contracts. Bringing a disciplined, metrics‐driven sales approach grounded in the MEDDIC framework.
What You'll Do
* Own the Full Sales Cycle: Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiating → Closing
* Consistently generate a High Quality, Diversified Sales Pipeline through strategic outbound efforts and creative prospecting
* Lead a High Quality Discovery process with customers that uncovers pain, quantifies impact, and aligns to business outcomes
* Apply the MEDDIC framework rigorously to qualify and advance sales opportunities
* Build compelling, tailored Value Propositions tied to measurable ROI and customer outcomes that justify their investment in our Customer Experience solution
* Deliver Impactful Product Demonstrations that connect capabilities to real customer challenges and desired business outcomes
* Navigate complex buying committees and engage with multi‐threaded stakeholders
* Accurately forecast sales pipeline and revenue with strong deal hygiene
* Negotiate and close contracts while protecting pricing integrity and value
* Partner cross functionally with marketing, product, and customer success to drive deal success
What "Great" Looks Like
* You don't wait for pipeline. You create it via a Distinct Bias for sales activity.
* You run discovery that customers say is "better than our internal conversations"
* You can clearly articulate Economic Impact and ROI in every deal
* You have strong command of Decision Process, Decision Criteria, and Champions
* You maintain High Win Rates via disciplined qualification. Not by chasing every deal
* You're known for Closing Complex, Multi‐Stakeholder SaaS Solution Deals
Required Experience
* 5+ years of successful sales experience in B2B SaaS Sales, preferably in Customer Experience, CX, or adjacent categories
* Proven track record of exceeding quota in a net new logo, hunter role
* Deep expertise in the MEDDIC (or MEDDPICC) framework and consistent application in live deals
* Experience selling into Mid‐Market and/or Enterprise Organizations
* Strong outbound prospecting skills (cold calling, email, social selling)
* Demonstrated ability to run a structured, high‐impact discovery process
* Excellent storytelling and value based selling capabilities
* Experience managing 2‐3 month and 6–9 month Complex B2B Sales Cycles
Core Competencies
* Pipeline generation & territory ownership
* Executive‐level communication
* Business case & ROI development
* Objection handling & negotiation
* Deal strategy & multi‐threading
* Forecast accuracy & CRM discipline
Why Join Us
* High impact role with direct influence on company growth
* Strong product market fit in a mission critical category (Customer Experience)
* Performance driven culture with top tier earning potential
* Opportunity to work alongside elite and innovative Customer Experience leadership
Compensation
* Competitive base + uncapped commission
* Accelerators for overperformance
* Equity participation (where applicable)
If you're a consistent high performing MEDDIC-driven seller who thrives in hunting and closing net new logo client deals, this is the sales opportunity of a lifetime to earn more commissions than you ever have before. This sales territory and opportunity is huge and untapped!
Company Overview
Resonate Solutions is a leading Australian provider of Voice of Customer (VoC) and Voice of Employee platforms coupled with CX consulting and data integrations – with a particular focus on helping local and global organisations implement and operationalise CX programs with high ROI.
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