About our hotel, you will find a unique blend of old world charm and modern luxuries. Our 244 stylish guest rooms, including 10 spacious suites, feature a restaurant and bar, fully equipped gym and meeting & event spaces.
As a Guest Service Agent, you will be responsible for reviewing financial reports, investigating anomalies and reporting any discrepancies to the Front Office Manager, Night Manager and Finance team. You will also review daily revenues against guest receipts and reports and investigate any anomalies. This role includes hotel reception duties, such as greeting guests upon arrival, checking them in/out of the hotel and assisting with guest enquiries.
* Balancing daily revenue and expense transactions, including cashier's checks, credit cards, debit cards, and other forms of payment
* Assisting with night audit duties, such as reconciling accounts receivable, posting charges, and verifying accuracy of billing information
* Assisting the manager on duty in emergency situations
We are looking for someone with previous experience in a customer service role. Hotel or accounting experience will be highly regarded. A passion for delivering exceptional guest experiences and pride in ensuring the accuracy of work are essential. Computer literacy, intermediate to advanced knowledge of Microsoft Excel and ability to work on a rotating roster are also required. The ideal candidate should be able to resolve problems and conflict, and work efficiently under pressure. We offer a well-presented, organised and calm personality.
At our hotel, we know that our Team Members are the reason behind our success so we are committed to ensuring that we are a workplace where you can thrive and make time for what matters most. You can also look forward to receiving worldwide travel discounts at unbelievable rates for you and your friends and family, free access to growth and development opportunities from top class providers and a workplace culture that fosters personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing.