About DBG Health & IPA
DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,000 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Independent Pharmacies of Australia (formerly The Platform Alliance Group) is one of Australia's largest pharmacy networks, supporting independent pharmacies for over 20 years. We are building the strongest network by offering diverse services and evolving the customer focus of each pharmacy. This creates a win-win for consumers, members, and suppliers.
About The Role
The Territory Manager (TM) is responsible for member engagement, retention, and driving commercial outcomes across their allocated territory. The primary purpose of this role is to maximise member value and support compliance with agreed programs and standards. The TM will lead the delivery of our membership model through consistent, high-quality pharmacy visits, execution of business priorities, and connecting members to available programs and services.
Role & Responsibilities
Build strong member relationships that support retention, renewals, and deeper engagement.
Identify each member’s business needs and connect them to programs that create value.
Coach pharmacy teams to improve customer experience and commercial outcomes.
Ensure every visit adds value and builds trust.
Collaborate with members to create business plans aligned with strategic goals.
Build and maintain strong relationships with members to ensure ongoing satisfaction and minimise churn across the territory.
Proactively address member concerns, identify at-risk accounts early, and implement tailored retention strategies.
Deliver consistent value through programs, services, and commercial support to ensure renewal and long-term partnership.
Skills & Experience
Tertiary qualification in Business or Science desired, not required.
3-5 years’ experience in a similar account management/customer-facing role in a complex environment.
3+ years in pharmacy/pharmaceutical, preferred.
High emotional intelligence and interpersonal skills with the ability to develop strong relationships with stakeholders.
Effective and persuasive communication skills.
Well-developed administrative and organisational skills with the ability to prioritise tasks.
Strong problem-solving skills with the ability to create innovative solutions and anticipate needs.
Proactive, professional, and customer-focused approach.
Thorough understanding of Community Pharmacy and the PBS landscape.
Benefits & Perks
At DBG Health, we offer a dynamic and supportive work environment with opportunities to make an impact, grow professionally, and work alongside industry leaders. Benefits include:
Exclusive discounts on health, wellness, and beauty products, including MCo Beauty, E.L.F Cosmetics, Nude by Nature, Chemists Own, and more.
Free membership to 28 by Sam Wood, an online fitness and wellness program.
12 weeks paid parental leave.
Access to discounted private health insurance through Australian Unity, AIA Health, or NIB.
A supportive, friendly, and values-driven team culture.
Autonomous work environment to drive your success.
Convenient head office location near public transport, cafes, and restaurants.
Career growth opportunities across divisions within DBG Health, including Arrotex Pharmaceuticals, VidaCorp Consumer Goods, and others.
Option to purchase additional leave for personal time, travel, or study.
Possibility of paying for vehicle costs through novated leasing.
DBG Health is committed to an inclusive, accessible workplace. We are an equal-opportunity employer and encourage applications from all backgrounds, genders, orientations, and abilities to reflect the communities we serve.
#J-18808-Ljbffr