Overview
Claims Consultant - Club Marine | Melbourne/Bayside VIC (Allianz Australia)
Full-time permanent opportunity with hybrid and flexible working arrangements. Club Marine is Australia’s premier Marine Pleasure Craft insurer, and a member of the Global Allianz Group. You will join a national team of Claims Specialists delivering professional and courteous customer service.
Responsibilities
- Processing all incoming insurance claims in accordance with legislative requirements
- Provide timely and effective responses to customer enquiries
- Develop customer relationships, understand customer requirements, and deliver a positive trusted customer experience
- Deliver a high level of customer service at all touchpoints
Required qualifications / Skills
- Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience
- Technical knowledge of relevant lines of insurance and associated legislation
- Excellent verbal and written communication skills
- Proactive problem solving with robust decision-making capabilities
- Ability to recognise, avert, manage, and escalate conflicts
- High attention to detail and accuracy
- Ability to plan and prioritise effectively and manage competing resources
- General knowledge of boats
- A passion for leveraging emerging technologies in a digital landscape
What\'s on offer
- Join a high performing team
- Hybrid work environment
- Permanent opportunity
- Competitive salary packages
- Tailored career program within Allianz
- Range of benefits including Insurance & Gym Membership discounts
- Supportive team environment and opportunities to grow
About Allianz
Allianz Group is one of the most trusted insurance and asset management companies in the world. We are committed to equal opportunities and an inclusive workplace where people and performance matter.
EEO & Inclusion
We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under applicable laws.
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