OverviewBring Your Nursing Expertise Home - Join Serco's Virtual Clinical Team.
We're hiring Registered Nurses to support Australians over the phone, offering expert clinical guidance across a flexible 24/7 roster all from the comfort of your home.
This role is part of our partnership with Healthdirect, supporting their mission to provide accessible, high-quality healthcare advice to every Australian, no matter where they live.
This is a fixed-term contract until 30 June 2026, with a possibility of extension, offering part-time (25 hours) or full-time (38 hours).
ResponsibilitiesTriage and assess callers to determine appropriate care pathwaysActively listen and extract vital clinical informationOffer guidance using clinical pathways and evidence-based toolsRefer or transfer to relevant services when requiredDocument interactions using a secure digital systemTrainingWe provide a full week of paid online training to set you up for success.
Full attendance is essential during training.
Training dates will be confirmed during the recruitment process.Who We're Looking ForRegistered Nurses with unrestricted AHPRA registration for a minimum of 3 yearsAt least 3 years of full-time (or equivalent) clinical experience as an RN within the past 5 yearsRecent experience in complex primary health, acute medical, emergency department or rural/remote settingsConfident working autonomously and under pressureStrong computer literacy skills, including comfort navigating telehealth platforms, CRMs and digital communication toolsHome setup with reliable Wi-Fi, strong mobile reception, and a quiet, confidential spaceMust reside within Australia to be eligible for this roleWilling and able to work 24x7 shift patterns including day, afternoon, evening, and weekend shifts on a fixed, 2 week rotating rosterJoin the Serco CommunityAt Serco, you'll be part of a global team delivering essential public services across sectors including Community Services, Defence, Healthcare, Immigration, Justice and Transport.
Our core values – Trust, Care, Innovation and Pride – guide everything we do.
We're committed to a diverse and inclusive workplace, welcoming applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans and people with disabilities.To help us manage applications fairly and efficiently, please submit your application via the official process.
We cannot accept applications by email.Learn more at Serco's careers site.Perks and benefitsEnjoy meaningful work, opportunities for growth, and collaboration with outstanding people.
Access Serco's Global Employee Networks and programs supporting community service, reservists leave, and employee assistance.
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📌 Telehealth Nurse (Health Direct)
🏢 Serco
📍 Melbourne