The NSW Telco Authority is a leading government agency responsible for operating and managing the Public Safety Network to deliver critical radio communications for frontline responders.
We work collaboratively with emergency services and telecommunications carriers to safeguard communication assets during emergencies and natural disasters. Our agency plays a crucial role in connecting communities and supporting emergency services.
Main Responsibilities:
1. Provide leadership on radio network traffic management, including decision-making on traffic management matters during business as usual and emergencies.
2. Manage escalations related to services from Emergency Service Organisations and the Telecommunications Emergency Management Unit (TEMU) to ensure high availability of network platforms.
* Drive the identification of scenarios leading to risks of congestion and be accountable for the development of processes and playbooks to respond to such events.
o Facilitate targeted exercising and testing of the whole and/or specific elements of the traffic mitigation framework.
+ Identify and develop mitigation stages in line with plans and processes on behalf of Emergency Service Organisations.
# Participate in routine on-call and ad-hoc incident management team rosters, requiring availability to physically attend an identified location to support an incident response.
Requirements:
3. A working understanding of emergency services, preferably through previous employment in that or a related sector.
4. A technical aptitude, with experience in P25 radio networks or telecommunications networks.
5. Possess or willingness to obtain Australasian Interagency Incident Management System (AIIMS) TEMU and ITIL Foundation certification.
6. A willingness to work on a rotating on call roster and ability to support extended work hours and/or regional travel during periods of peak activity.
* Experience or knowledge of Risk Management, especially in being proactive with network traffic mitigation and management plans.
o Ability to obtain and maintain an NV1 Security Clearance.
About Us:
We operate as a standalone Statutory Authority within the Department of Customer Service, promoting flexibility and considering part-time, job share, and other flexible arrangements.
We value our customer-centric, people-first culture and are proud of our fast-moving, high-performance organisation where our values of Integrity, Trust, Service, and Accountability guide our work.