Benefits!
* Onsite opportunity in Geelong starting March 10th 2026
* Above award hourly rate of $44.43 per hour + super
* Great career move for experienced call centre specialists (ideally 1 years call centre experience within the last 2 years)
* Opportunity to gain a permanent role with one of Australia's leading Health Insurance Brands!
Our Client:
Are you passionate about making a real difference in people’s lives? Do you want to be part of a dynamic, community-focused organisation that’s leading the way in healthcare solutions?
Our client has earned a strong reputation as a not-for-profit health insurer that puts people first. Rooted in Geelong, they stay true to their community values, ensuring members receive tailored support and exceptional service. Innovation, care, and integrity are more than words – they’re the foundation of everything they do.
Your Next Role:
* 3 month temp contract working on the Rate Review team
* Mon-Fri 8.30-5pm onsite in a modern and bright office (consistent full time hours each week)
* Inbound contact centre role assisting existing member inquiries regarding rate changes on their Health Insurance policy
* Multi-channel customer service across phone, email and live-chat
* Problem solving both straightforward and complex customer queries often in vulnerable situations
* Applying empathy and active listening in order to provide an exceptional member experience
Training Programme:
* 4-6 week training programme to get you set up in the role
* Starting off in classroom based training, then eased into phone calls with team leader support. Training will be a blend of classroom learning, then putting learnings into practice, and back to classroom to gradually learn the various aspects of the role
* Supportive and bubbly team environment
What You Need:
* AU or NZ Citizenship or Permanent Residency
* Minimum of 1 year recent experience handling complex inbound calls (healthcare industry is a bonus)
* Confidence in working with numbers and maths
* Full-time availability across Mon- Fri
* Happy to work onsite in the Geelong office
* Can do attitude and resilience
* Exceptional communication skills both verbally and written
* Double Vaccination is requirement of this employer
What is Weploy?
Weploy is an award-winning, tech-powered, customer service-focused staffing solution that connects top-tier talent with dynamic opportunities. Our community of \"Weployees\" is vetted, experienced, and always ready to support our clients. We’re more than just a staffing solution; we're transforming the customer service industry with an innovative and seamless approach, all driven by our in-house technology.
We’re looking for motivated, enthusiastic, customer-focused individuals with at least 1 year of contact centre experience from the last two years to join the amazing team at GMBHA Insurance based in Geelong.
What Next?
Apply now and kick start your Weploy journey with one of our dedicated Talent team members!