Job description
Agency Department of Health Work unit Chronic Disease Coordination Unit
Job title Chronic Disease Coordination Designation Administrative Officer 4
Administration Officer
Job type Full time Duration Ongoing
Salary $75,091 - $85,611 Location Darwin
Position number 17354 RTF Closing 04/01/2026
Contact officer Katherine Tauschke, Clinical Administration Manager on
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this
with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website..
Primary objective
The Chronic Disease Coordination Unit provides an effective and efficient patient centred service to the population of the Northern
Territory including surrounding communities and remote locations.
Key duties and responsibilities
1. Coordination and scheduling of specialist outpatient and outreach appointments to patients from the Darwin Region and surrounding
Northern Territory Remote Communities.
2. Provide a service by liaising with clinical and non-clinical staff, internal and external stakeholders and remote communities to
coordinate and facilitate face to face clinics and telehealth clinics as well as managing waitlists and making adjustments to appointments
as per internal policy
1. Engage in professional and effective communication to notify clients and outside agencies by telephone or email of appointment times,
cancellations or changes to appointments
1. Register and update demographic and financial classifications to ensure patients are eligible via Medicare or through a Private Health
Insurance fund.
1. Multi-skill to other designated areas to support the cross function of Administration Officers at the CDCU unit during staff shortages.
2. Provide effective and efficient administration support such as meeting secretariat to the teams.
3. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in
order to ensure high quality, safe services and workplaces.
Selection criteria
Essential
1. Demonstrated experience in using complex appointment booking and information systems, data management and software
applications.
2. Demonstrated experience applying identification processes, registration standards and financial classifications in a health care system
with a high level of accuracy and proficiency.
3. Demonstrated experience delivering a high level of professional and courteous client-focussed services to internal and external
stakeholders in a fast paced, high-pressured environment
4. Experience in appropriately handling confidential and sensitive information in a discreet and professional manner.
5. Experience in organisational, administrative and problem solving and a proven ability to effectively manage time, prioritise tasks and
meet deadlines within a team environment.
6. Well-developed communication and interpersonal skills, a commitment to high personal work standards and a high level of motivation
to achieve desired outcomes.
7. Demonstrated experience of effectively working with people from culturally and linguistically diverse backgrounds.
Desirable
1. Completion of a Medical Terminology Course.
2. Experience working in a health care setting.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and
criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For
immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or
body substances), check with contact person for requirements.