Job Description
This role involves providing expert technical assistance to internal stakeholders to ensure seamless system functionality and efficiency.
The ideal candidate will have a proven track record of delivering high-quality support services, with a strong focus on problem-solving, communication, and teamwork.
Detailed responsibilities include:
* Providing hardware, software, telephony, and peripheral products support to end-users.
* Maintaining accurate records of service requests and solutions implemented.
* Liaising with staff at all levels of the organization to resolve technical issues efficiently.
* Collaborating with the IT team to develop procedural and instructional documentation.
* Conducting routine maintenance tasks to ensure optimal system performance.
Key Performance Indicators (KPIs):
* Timely resolution of reported service requests.
* Minimal rework.
* Maintenance of high customer satisfaction levels.
* SUCCESSFUL PROJECT COMPLETION WITHIN STATED TIMEFRAMES.
Required Skills and Qualifications
To excel in this role, you will require:
* A degree or certificate related to Information Technology.
* Experience with Microsoft Windows Desktop, networking technologies, and topologies.
* Familiarity with Active Directory, Office 365, Azure Active Directory, and MS Intune services.
* Strong troubleshooting skills on Windows OS and MS Office 365.
* Ability to work effectively in a team environment.
Benefits
We offer a diverse and inclusive working environment that fosters growth and development. As a valued member of our team, you can expect:
* Competitive salary package.
* Ongoing training and professional development opportunities.
* Recognition and rewards for outstanding performance.
Why Choose Us?
We are a busy and well-established business hub offering a range of specialized services. Our team is dedicated to providing exceptional client experiences through our reliable, superior service. If you're passionate about delivering outstanding results and building lasting relationships, we encourage you to explore this opportunity further.