City of Mount Gambier has an exciting opportunity for motivated and driven individuals to join the Visitor Servicing team.
About the position:
* Part-time/Permanent
* Multiple positions available.
* Flexible working arrangements available.
* Competitive remuneration.
The Visitor Service Officer is the first point of contact for visitors with the primary role of providing an outstanding level of visitor servicing and guided tour experiences, sharing and promoting the story of Mount Gambier in the land of volcanoes, caves, sinkholes and crater lakes.
The role involves administrative assistance including site maintenance and operational support, supporting and assisting with service delivery, effective display of information and merchandise, maximising revenue opportunities, and assisting with delivery of Council's strategic tourism outcomes within the visitor servicing area, with a focus on maintaining the booking and inventory management systems.
An opportunity to work with a passionate and dedicated team to encourage visitors to stay longer, spend more and promote Mount Gambier as a desirable destination.
Availability to work outside of standard working hours and weekend work is a requirement of this position
This position is classified at Level 2 (currently $39.57 per hour) of the City of Mount Gambier Administration Staff Agreement No
About you:
* Demonstrated experience in booking and inventory management systems.
* Outstanding communication and customer service skills to engage, guide and inform visitors of different ages, backgrounds, interests and languages.
* Well-developed presentation skills; and ability to deliver information in an engaging way to diverse audiences.
* Proven ability to be enthusiastic, adaptable and effectively manage time.
* Relevant experience in the local tourism industry and/or extensive knowledge of the local area's geology, geography, history or environment.
* Effective written communication skills.
* Sound knowledge of computer hardware and software applications relevant to the online and work environment.
* Ability to work independently or as part of a team with limited supervision.
What we offer:
Mount Gambier is the second largest city in South Australia and provides a perfect balance between the vibrant lifestyle of a big city and the comforts of a small town. Packed with beautiful natural resources including the iconic Blue Lake/Warwar, caves, sinkholes, parks and gardens. Mount Gambier is an idyllic location to enjoy work life balance, only 20 minutes from the beach.
This role presents an opportunity to advance your career in a supportive environment. The City of Mount Gambier is an equal opportunity employer and celebrates diversity in the workplace.
The successful candidate will enjoy:
* Ongoing professional development and training,
* A supportive and friendly team environment,
* Career development opportunities,
* Active social club,
* Flexible work arrangements,
* Positive work/life balance,
* Income protection insurance.
* Employee Assistance Program and Wellbeing Support
* Excellent Enterprise Agreement benefits with above award rates
Pre-employment requirements:
The position is subject to satisfactorily meeting the following employment requirements.
* National Police Check,
* Working with Children Check (WWCC),
* Pre-employment medical examination.
The City of Mount Gambier is an equal opportunity employer committed to continuous improvement as a culturally safe and supportive workplace. We strongly encourage members of our First Nations community to apply.
For a confidential conversation please call:
Eloise Tapscott
Team Leader Visitor Services
Further information about the position, including the position description, which identifies key competencies and selection criteria, is available from City of Mount Gambier website:
How to apply:
Applicants must specifically address each of the key competencies and selection criteria, which is available within the position description and submit with a resume including contact details for at least three referees.
Applications close:Friday 13 February 2026 at 5:00pm.
Applications must be submitted via email to:
Human Resources Team