Apply on Kit Job: kitjobau.com/job/37lzax - Competitive remuneration with a 3.4% salary increase in March 2026 - Multiple locations with on-site presence required 4-5 days a week - $86,624,to $93,253 p.a (plus 15.4% superannuation) Our participants, Our people, Our purpose Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian. A new role awaits We have an exciting role within NDIA as APS5 Site Support Officer with multiple vacancies available nationwide. This role is with the Corporate Information and Property Branch in Property Operations. This branch is responsible for the delivery of centralised corporate services across the Agency, including delivering and managing the Agency's physical property portfolio, corporate services and shared services arrangements with Services Australia The Site Support Officer is a dedicated role to support staff onsite at our service delivery and corporate locations. This involves close collaboration with multiple stakeholders and our co-location partners to ensure efficient site operations and support to staff and visitors. Where you can add value As a Site Support Officer in the Property Operations section, your duties will include, but not limited to: - Monitoring daily office attendance and Emergency Contact Officer and Aggression Response Team rosters, and collating site attendance each day to support informed management decisions through established escalation channels. - Coordinating staff training for Aggression Response Team and Contact Officer roles. - Communicating site updates and issues to staff, greeting, providing site inductions, and assisting staff and visitors. - Overseeing the office's overall appearance and ensuring furniture and equipment meet property, safety and security standards. - Monitoring levels of stationery and consumables and ensuring sufficient stocks are ordered and delivered to sites. - Coordinating property repairs, maintenance, and monitoring issues via the Property Service Desk. - Engaging and monitoring third party providers for property, shared services or other corporate operations matters. - Managing issue of building passes, NDIA passes, and temporary access passes, keys, lockers, and car park access, subject to staff completing applicable processes through security and property teams. - Providing onsite support to staff for mail and fleet management, including secure key handling, car servicing and inspections. - Providing basic ICT troubleshooting to staff, submitting communal equipment replacement equipment requests through ICT support, and assisting with plug-and-play installation support. - Attending duress testing and supporting safety and security training needs. - Maintaining property distribution lists, handbooks, risk registers, business continuity planning, and workplace hazard inspections. - Supporting the development, implementation and maintenance of policies and procedures that support the activities of the team, including resolving or escalating emerging issues. Our ideal candidate is: - A problem solver, who is accountable for organising their workflow and making independent decisions relating to an area of responsibility. - Passionate about supporting quality business enabling services and working with our colleagues to achieve these outcomes. - Open to undertake activities and tasks using available information where options are not always evident. - Approachable, with the ability to engage with internal and external stakeholders. - Able to communicate and provide advice on a range of matters to resolve moderately complex to complex enquiries. It is requirement in this role be available on-site for 4-5 days a week and able to travel occasionally. Candidates must have a current valid driver's licence. Your NDIA Experience We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own. - You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 717,000 Australians. - Access to higher superannuation and above market leave entitlements - Competitive remuneration and working conditions that support a positive work life balance - Access to ongoing professional development and learning The role is location specific at multiple sites as listed below with a requirement to be available on-site for 4-5 days a week. ACT – Deakin NSW – Bathurst, Chatswood, Hurstville, Lavington, Newcastle, Parramatta, Penrith, Surry Hills, Wollongong. NT – Darwin. QLD – Bundaberg, Maroochydore, Brisbane, Cairns, Chermside, Ipswich, Mount Gravatt, Robina, Toowoomba, Townsville, Woodridge. SA – Modbury, Adelaide, Elizabeth, St Marys. TAS – Hobart VIC – Ballarat, Bendigo, Berwick, Broadmeadows, Dandenong, Geelong, Moorabbin, Richmond, Shepparton, Footscray, Traralgon, Werribee. WA – Joondalup, Perth/Midland, Rockingham. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered. Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship. Applications for this role close 11:30 PM on March 17th 2026 If you have any questions, please contact Reann Godwin on email reann.godwin@ndis.gov.au With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting. NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 ndia@dfp.com.au. RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better prospect to put forward your skills and experience during the selection process. There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject#J-18808-Ljbffr