Service Operations Manager Job Description
The Service Operations Supervisor plays a critical role in driving the success of the service department. Key responsibilities include:
* Leadership: Providing guidance and direction to team members.
* Inventory Management: Ensuring accurate execution of parts orders and returns within specified timeframes, while managing store stock quality control.
* Customer Service: Ensuring customer service standards are met, and difficult situations are handled professionally.
* Performance Metrics: Driving performance to meet or exceed established focus goals for customer satisfaction, productivity, income, and operational efficiency.
Candidates should possess strong communication and analytical skills, as well as the ability to read, analyze, and interpret business periodicals, professional journals, or government regulations. Relevant certifications, such as A+ and Apple, are required. The position requires regular lifting and movement up to 10 pounds, with occasional lifting of up to 50 pounds. Shifts may include hours after store opening and before closing, as well as mornings, nights, weekends, and holidays.
Required Skills and Qualifications
* Communication: Excellent verbal and written communication skills.
* Analytical Skills: Strong analytical skills to interpret data and make informed decisions.
* Certifications: A+ and Apple certifications are required within 120 days of hire.
Benefits
This position offers a competitive salary and benefits package, including opportunities for growth and development.
Others
Please note that this is a demanding role that requires flexibility and adaptability. If you are a motivated individual who is passionate about delivering excellent customer service, we encourage you to apply.
Keywords: Servicemanagement