To provide quality corporate and business services to the Regional Executive Director, senior departmental staff, managers and departmental clients in the context of a variety of tasks that fall within the core functions of the Client Relations team. This includes preparation and coordination of executive correspondence and complaints management.
As An Advisor You Will
Prepare and coordinate regional responses to ministerial and executive correspondence and information requests received from the offices of the Director-General and Deputy-Director General.
Prepare and coordinate briefing notes and information requests related to regional visits (ministerial, executive and other dignitaries).
Receive and investigate client complaints, in accordance with the complaints management policy and procedure and with regard to relevant legislation.
Support the regional executives to deliver information and messaging to regional staff via multiple communication channels including preparation of briefing/speaking notes.
Coordinate the planning and delivery of regional events and functions i.e. ministerial visits, community events and forums.
Provide support and advice to all regional staff in relation to privacy, confidentiality and information management.
Occupational group Community Care