Gateways’ purpose is to enrich lives with compassionate and exceptional disability support. Our staff are made up of mountain bike riders, comedians, skiers, surfers, video game superstars, movie buffs, musicians, cat people, dog people and more… At Gateways you’ll all have one thing in common, the passion to support people with a disability and make every day a better day.
Now, with a clear vision for the future, we’re entering an exciting new chapter rolling out a refreshed strategy focused on digital innovation and delivering an exceptional client experience.
That’s why we’re looking for an accomplished Chief Strategy Officer to join our executive team in this newly created, high-impact role.
Why this role now?
Gateways is investing in a multi-year transformation agenda to:
* Strengthen our operating model and service excellence
* Modernise our digital platforms and embrace AI responsibly
* Build organisational capability and agility to meet changing needs
* Position Gateways as a trusted leader and innovator in disability support
As Chief Strategy Officer you will be at the forefront of this work - turning vision into reality and building a culture that embraces change, collaboration, and continuous improvement.
The role:
In this newly created role, you will lead strategic transformation and champion digital innovation across Gateways. Working closely with the CEO, Board, and executive team, you will design and deliver initiatives that enhance operational efficiency, drive financial sustainability, and elevate service excellence.
As Chief Strategy Officer, you’ll lead Gateways through an exciting period of strategic and digital transformation. In this newly created role, you’ll be accountable for:
Strategic Transformation
* Developing and executing a transformation strategy aligned with our purpose, vision, and financial sustainability goals
* Leading change initiatives to enhance service delivery, efficiency, and innovation
* Overseeing major projects and programs, and identifying opportunities for growth and improvement, within a risk management framework
Digital Transformation
* Designing and implementing a digital strategy to modernise systems, data, and service models
* Leading our AI strategy and ensuring ethical and effective technology use
* Driving the adoption of digital tools and building digital capability across the organisation
Stakeholder Engagement & Leadership
* Acting as a trusted advisor to the CEO and Board
* Working as an integral part of the executive
* Leading and developing a high-performing team
* Engaging with stakeholders across government, sector partners, and technology providers, and representing Gateways in the broader community
This is a hands-on, influential role for a strategic thinker who is equally comfortable rolling up their sleeves to deliver results and leading people through complex change.
The successful candidate will demonstrate:
* Success in leading organisation-wide change, with a focus on cross-functional collaboration, stakeholder engagement, and translating strategy into measurable outcomes.
* Strong experience in developing and executing digital and AI strategies, with the ability to align technology solutions to business objectives and sector trends.
* The ability to think strategically and analytically, identifying opportunities for innovation, risk mitigation, and growth.
* Experience in applying structured methodologies to ensure delivery, accountability, and impact.
* A collaborative and influential leadership style, with the ability to engage, advise and build trust with the CEO, Board, executive team and other key stakeholders.
* A commitment to building organisational capability, including fostering a culture of agility, digital literacy, innovation, and continuous improvement.
Why work at Gateways?
* Salary packaging
* Great career prospects with a reputable organisation
* Employee Assistance Program
* Flexible work options available by negotiation – including hybrid and adjusted hours to support work-life balance
To be eligible for this role, you will need to present:
* NDIS Workers Screening Check Clearance
* NDIS Workers Orientation Module (certificate of completion)
* Working with Children Check (Victorian, Employee)
* Victorian Driver's Licence
For further information and/or to request a position description, please email recruitment@gateways.com.au Please include an updated resume and cover letter when submitting your application.
Gateways is an equal opportunity employer. We welcome applications from all diverse backgrounds, including individuals with disabilities, individuals that identify as Aboriginal and Torres Strait Islanders or LGBTQIA+ and individuals with culturally and linguistically diverse backgrounds.
Child safety is embedded in our culture. Gateways is proud to be a child safe organisation with zero tolerance for child abuse.
We're eager to welcome dynamic individuals to our team and want to ensure we don't miss out on great talent. To expedite our hiring process, we'll be assessing applicants as we receive their submissions. Therefore, we encourage all interested candidates to submit their applications without delay.