Job Description:
This is an opportunity to leverage your technical expertise in support engineering to provide advanced assistance to clients using cloud-based security solutions. The ideal candidate will have a solid background in troubleshooting and resolving complex issues related to identity, device security, and secure application access.
Key Responsibilities:
* Collaborate with clients to diagnose and remediate configuration and integration challenges with authentication protocols and network security settings.
* Develop and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
* Partner with cross-functional teams to escalate and resolve advanced client issues.
Requirements:
* Minimum 4 years of experience supporting networking or web security products.
* Exceptional problem-solving skills, with the ability to simplify complex concepts for clients.
* Strong communication and interpersonal skills, with fluency in English and proficiency in another language.
* Ability to work independently and collaboratively in a fast-paced environment.
What Makes This Opportunity Special?
We are committed to protecting the free and open Internet by providing cutting-edge technology to those who need it most.
Our team works tirelessly to ensure that our services are accessible to all, regardless of geographical location or socio-economic status.