Job Description
The Studio Manager plays a pivotal role in ensuring the smooth day-to-day operations of the studio. This key position is accountable for maintaining the overall experience for clients, supervising the team, and ensuring multiple departments run seamlessly.
Key Responsibilities:
* Drive class attendance and satisfaction goals to meet monthly targets.
* Work with the retail team to lead direct selling to clients in the studio, including supporting visual merchandising and retail management.
* Support and generate local community marketing initiatives to cultivate new clients and opportunities specific to the neighbourhood and demographic of the studio.
* Support the Leadership Team to assist with implementing marketing strategies.
* Analyse attendance at the studio and region level weekly to bring insights and suggestions to the Executive, Marketing, or Curriculum team.
* Manage studio accounting needs and utilise financial reports to identify areas of opportunity to drive revenue.
Required Skills and Qualifications
Employee Management
* Supervise front desk employees engaging in product sales, customer service needs, inventory, and other special projects.
* Assist front desk employees with difficult or complicated transactions.
* Coordinate facility schedules to maximise usage and efficiency.
* Support management and P&C team with any relevant employee issues and partner with them to resolve.
* Work with management and P&C team on resourcing and recruitment needs.
* Train and develop new studio staff.
Essential Qualifications:
* 2+ years' experience in a management role.
* Current First Aid and CPR certificates.
* Flexibility to work evenings, weekends, and holidays.
* Excellent organisational and leadership abilities.
* Outstanding communication and people skills.
* Knowledge of industry legal rules and guidelines.
* Ability to lead and motivate a team.
* Passion for health and fitness.
Benefits
As part of our organisation, you will benefit from career progression opportunities across all locations and disciplines.
Free access to our classes and a fitness membership.
Ongoing training and support to develop your customer service and sales skills.
To apply, please submit a cover letter and resume online.