Key Responsibilities
Job Title: Account Relationship Manager
We are seeking a highly skilled Account Relationship Manager to join our team. In this role, you will work closely with clients to understand their technical needs and challenges, and provide tailored solutions to address these issues.
The ideal candidate will have a strong technical background, excellent communication skills, and a passion for customer service. They will work proactively to help keep customers' mission-critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return on investment.
Responsibilities include providing technical solutions to address customer issues, centrally managing and prioritizing customer issues to assure timely resolution, and following up with research and development departments to resolve product issues. The successful candidate will also be responsible for tracking, maintaining, and resolving incident reports and customer support requests, creating technical documentation and bulletins to improve internal and external knowledge base, and updating and providing guidance on new releases and features to dedicated accounts.
Requirements
* At least 8-10 years of experience in a technical support role in a networking/security company.
* Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching.
* Experience with security products firewalls, IPsec, IDS/IPS, Anti-Spam, virus scanning.
* Administrator-level working knowledge of Windows, Linux, or Unix skills is an advantage.
* Good understanding of web application concepts, security, and vulnerabilities.
* Strong troubleshooting and problem-solving skills.
* Effective oral and written communication skills.
* At least NV1 Australian Security clearance.
Benefits
Why This Role?
This is an exceptional opportunity to join our organization and contribute to the success of our rapidly growing business. If you are a motivated and experienced professional looking for a challenging role, please apply today.