Our team is seeking a seasoned Customer Success professional to join our ranks. As an Enterprise Customer Success Manager, you will play a pivotal role in driving customer growth, retention, and satisfaction.
The ideal candidate will possess excellent communication skills, a strong understanding of cloud and data center technologies, and experience in managing customer relationships. They should also be proficient in agile methodologies and have a proven track record of delivering projects on time.
We are looking for someone who can think strategically, identify opportunities for growth, and develop effective engagement plans to drive customer success. If you are a results-driven individual with a passion for customer-facing roles, we want to hear from you!
* Key Responsibilities
* Onboard new customers and introduce them to our portfolio of products, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
* Coordinate complex projects with developers, IT managers, and decision-makers across industries.
* Collaborate with Sales, Field Engineering, and Support teams to develop engagement plans.
* Manage customer portfolios, identify growth opportunities, and mitigate renewal risks.
* Lead weekly customer and business reviews, resolve blockers, and coordinate with product and engineering teams.
* Advocate for customers internally, influencing product roadmaps and documentation.
* Support customers through reactive ticket requests.
* Develop campaigns targeting multiple customers via digital touchpoints.
Required Skills and Qualifications
* At least 5 years of experience in IT-related roles, including Linux OS, data applications, storage, cloud, networking, security, migration, or IoT projects.
* Strong presentation skills for complex software discussions.
* Experience in internal process improvement and timely project delivery.
* Team player with cross-departmental interaction skills.
* Knowledge of agile methodologies.
* Proficiency in English, with additional proficiency in Spanish and Portuguese preferred.
About the Role
This is a remote opportunity that offers flexibility and work-life balance. Our team specializes in supporting customers across various segments, including Mass: SMEs or large businesses starting with Canonical, Focus: Large companies with established ARR, and Step Growth: High-potential customers.