Overview
Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need.
Location
West Perth offices & work from home 50% of the time
Application Deadline
Applications close COB Friday 26th December ****.
Working Hours
37.5 hours per week.
Shift Pattern
Seven-day roster – Mon-Fri 7:00am-8:30pm, Sat-Sun 8:30am-5:00pm.
Flexibility
Option to move to a compressed 9-day fortnight after 6 months probation.
Training
Training starts Monday 2nd February ******* weeks of in-depth structured training Mon-Fri, then rotational shift pattern.
Team
Working for an Insurance market leader you will work with collaborative, supportive and likeminded individuals, with leaders who focus on your career development.
Responsibilities
Deliver an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels.
Determine policy coverage and set clear expectations for members.
Provide empathy to members in difficult and vulnerable situations.
Receive inbound claims calls while using multiple computer systems simultaneously.
Process data and complete various admin tasks.
Contribute to business improvements via our continuous improvement and innovation channels.
About You
Previous experience in a customer service role and a genuine passion for helping people.
Excellent communication skills.
Strong attention to detail.
Ability to display empathy and resilience during difficult conversations.
Strong computer literacy and ability to use many applications at once while having conversations.
Embrace and participate positively in change.
Commitment to putting members at the centre of everything you do.
Must be able to work across a seven-day roster: Monday to Friday 7:00am – 8:30pm and Saturday and Sunday 8:30am – 5:00pm.
What We Can Offer You
A workplace culture where our people feel valued, respected and empowered.
Work in flexible ways that meet work/life commitments and support wellbeing.
Be part of a purpose-led organisation that gives back to the WA community.
An environment that values ongoing career development.
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services.
Opportunities for community engagement and corporate volunteering.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Consumer Services
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