As a leader in retail management, you will be responsible for driving success and delivering exceptional customer experiences.
About the Role
* You will be the heart of our store, inspiring your team to perform at their best.
* Taking ownership of the store's overall success, you will oversee daily operations, ensuring efficiency and compliance with company policies.
Key Responsibilities
1. Leadership & Team Development:
o Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
o Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
o Proactively address employee relations, resolving issues while supporting ongoing learning and development.
o Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
o Provide your team with the knowledge and tools needed to deliver exceptional customer service.
2. Operational Excellence:
o Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
o Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
o Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
3. Sales & Performance:
o Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
o Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
4. Customer Experience:
o Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
o Address customer feedback thoughtfully and resolve issues to build brand loyalty.
What We're Looking For
* A passionate leader who thrives on empowering teams and delivering exceptional customer experiences.
* A confident and experienced retail manager who excels in motivating and empowering teams.
* Skilled in managing diverse personalities with diplomacy and adaptability.
* An excellent communicator, able to convey expectations and feedback clearly at all levels.
* Results-driven, with a sharp focus on achieving sales and performance goals.
* Solutions-focused, addressing challenges proactively while aligning with company policies.
* Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
What's In It For You
* A monthly bonus scheme offering achievable targets and providing additional rewards on top of your base salary.
* 50% colleague discount across the range, with a twice-yearly uniform allowance.
* Generous colleague referral incentive.
* A stable, successful, and supported environment.