Support the People & Culture and Risk divisions' system and reporting requirements.
Join one of Australia's largest customer-owned banking organisations
Hands-on position supporting HRIS and Risk systems
Perth, Brisbane of Coffs Harbour based
About us
P&N Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.
With over $10 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 200,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.
We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.
About the role
Reporting to the Senior Manager People Services, this is a 'hands-on' role with the main responsibilities being:
Supporting the People & Culture division with all system and reporting requirements; and
Supporting the Risk division with system requirements relating to Protecht (Enterprise Risk Management system) and Intuition (Anti-Money Laundering and Fraud Prevention system).
This will include:
System Administration
Maintenance of all systems in People & Culture and identified systems in Risk.
Provide a centralised support service for internal customers; obtain information, analyse, fix and/or escalate to system vendor for resolution.
Log service (i.e. issues) requests with the system vendor and work with the vendor and internal stakeholders to resolve.
System Change Management
Configure system changes (i.e. upgrades/updates) as required and coordinate and/or apply software releases including the implementation of changes driven by legal or regulatory changes.
Co-ordinate system changes and manage change impacts with system vendor and internal stakeholders.
Stakeholder management
Establish and maintain relationships with system vendors and third-party system SME's as required.
Lead system and service review meetings with system vendors i.e. account management meetings.
Provide advice and ongoing support to internal stakeholders regarding systems.
System User Support
Establish and maintain user guides and processes (incl. Promapps) for systems.
Provide coaching to users as required.
Projects
Identify continuous improvement opportunities and support internal stakeholders to improve systems and associated processes.
Support the interpretation of relevant legal and regulatory requirements as they relate to system requirements for data capture and reporting.
Support the identification and selection of new modules/systems and the development of project plans to implement new modules/systems inclusive of business requirement gathering, external vendor assessment, contract finalisation, system configuration, testing, training and change management (incl. communications).
Support the identification of system integration opportunities including assessment, planning and implementation.
The position can be based at our head office in Perth or one of our corporate offices in Brisbane or Coffs Harbour and will be eligible for hybrid working arrangements.
What will you bring?
The successful candidate will possess the following:
Experience in a similar hands-on position(s) supporting Human Resource Information Systems (HRIS).
Experience supporting Frontier Software HR and Payroll systems.
Experience using Risk related systems will be an advantage.
Experience managing and/or supporting systems and reporting related projects
Experience setting up integrations between systems i.e. using APIs, Excel files.
Strong Excel skills and experience using data visualisation software i.e. MS Power BI.
Strong analytical skills and business acumen.
The ability to analyse data, identify trends and present data in a meaningful way.
Strong systems and digital skills and the ability to learn new technologies.
What we can offer you
There's life at work, and life outside of work – and we understand that.
P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.
At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.
To find out more about what it's like to work with us, visit or
The closing date for applications is 15 March 2026.
(Please note that candidate screening and interviews may be completed prior to advertisement closure date.)